Deskside Support Engineer 5315
£25000 - £29440
Deskside Support Engineer
Jobs in Gloucester: Deskside Support Engineer.
This role is located in Stonehouse, Gloucester.
The salary is £25,000 to £29,440.
This is a full-time permanent position working Monday to Friday, 7.5 hours per day between the hours of 08:00 – 18:00.
Firstly, Incident management and resolution.
IMACDs – Installations, Moves, Additions, Changes and Deletions.
Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider.
Also, provide remote support to satellite sites.
Act as Smart hands and eyes.
Provide mobile device support.
Maintain as well as update existing network infrastructure.
Also, Peripheral support.
Asset, Stock, and Loaner equipment management.
Coordinate all Multi-Function Device (MFD) and network printer install.
Instruct customers in the operation and maintenance of systems and equipment.
Provide Project services as and when required.
Finally, act as a central point of contact for the customer.
Firstly, proven trouble shooting skills.
4 + years of previous experience in a similar role.
Support knowledge across Windows 10, O365, AD and SCCM.
Knowledge of administering Windows Share and File permissions.
Experience in mobile connectivity. E.g. Android and iPhone.
Good time management and organisational skills.
Also, be able to follow detailed instructions.
Excellent communicator both in person and over the phone.
Must be able to deal with a high workload with minimal supervision.
Finally, be willing to travel.
Desirable skills and qualifications:
ITIL Certification and Awareness.
Working as part of the company team you will gain access to a large library of training courses and accreditations to help further your skills and development.
They also offer a great benefits package including personal pension plan and various other flexible benefits. This includes private medical cover, life insurance and flexible holiday to name a few.
If you have the outlined skills as well as experience and you are looking for jobs in Gloucester, please apply now.
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