Desktop Support Technician 5260
25-35 euros per hour
Desktop Support Technician
Jobs in Krakow. We have a great contract for a Desktop Support Engineer to join a blue-chip company in Krakow. The initial contract is for 3 to 6 months but this may be extended.
Firstly, Field Service Partner resources should have the ability to read, write and speak in the local language of the site. Also, good English skills are essential.
Provide Field Service Support within the committed service levels. Ensure customers recieve a positive experience.
Hands-on with Authentication protocols, Azure Ad, AD, MDM solutions (like Intune), Ticket registration system, Printers, Scanners, Remote controlling tools, UC tooling/environments, PC, Mac, and mobile.
Also, focus on “Digital” sales-driven applications, processes, and environments.
Knowledge of ITIL, Agile fundamentals, knowledge-centered support, and lean thinking.
Basic understanding of infrastructure, network, and data security components.
Also, focus on “Digital” sales infrastructure, Master data, SAP processes, and seasonal-driven aspects of the domain.
Additional focus on “OMNI” retail infrastructure, retail traffic, data components, transaction processes, and RFID.
Provide support for client devices such as laptops, Desktops, and peripherals. Also, provide support for Mac and iOS devices, Printers, Plotters, Digital Signage, Cameras, Video Conferencing equipment, etc.
Firstly, provide support for software and applications. For example, Adobe Suite, AnyConnect, Office suite, and 3d design tools. Also, Data analytics, UC tools, MDM, App provisioning, We Connect, DS App, Line book, and DAM Apps. Finally, PresEditor, Prod Catalog, Prod reader, Hatch DS, SAP, PIM, CSDB, Line book CMS, B2BWeb, and Internet Browsers.
Raise tickets with OEM vendors when needed.
Replace units as set out in the agreement.
Support new joiner’s system installation and configuration classified under IMACD.
Also, act as a single point of contact for IMACD requests.
Authenticate each Service Request using agreed-upon processes.
Make sure all procedures are followed, ensuring you meet all SLAs including VIP Support levels.
Document the IMACD in the ITSM tool and route a Ticket to the team.
Verify the IMACD occurred on schedule and contact end users to confirm their satisfaction.
Reschedule the IMACD, when necessary.
Resolve IMACD scheduling issues and escalate when required.
Ensure you follow and document all requests accurately.
Mentor new technicians.
Finally, perform proactive health checks on a weekly basis on VIP devices.
Firstly, have excellent customer skills.
Experience in macOS, Windows, iOS, and Citrix and their applications.
We are looking for a proactive thinker who is customer focused.
Have excellent verbal and written skills.
Be flexible, and a team player.
Keep up to date with innovation.
Work well under pressure.
Have strong relationship management skills.
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
Also, we are looking for someone who works well alone and takes the initiative when needed.
Finally, be organized and prioritize tasks.
So, if you have an interest in jobs in Krakow and are looking for your next exciting role please apply today.
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Also, find out more about the skills you need for an IT support career. Take a look at our blog on IT Support paths.Back to Jobs