ITSM Transition Manager / Service Design / Service Delivery Manager – ITIL 5473
Up to €70,000.
If you are looking for jobs in Malaga, we have a great role for an ITSM Transition Manager / Service Design / Service Delivery Manager – ITIL. This is a full- time permanent role, and the salary is up to €70,000. This role is based onsite three days per week. Also, a relocation package is available.
Candidates need experience in Service Transition Manager, however we will consider CVs of vibrant, highly commutations energetic Service Delivery Managers, or Service Managers who want to work in Transition. Candidates who have strong ITSM/ITIL backgrounds.
This is an excellent opportunity for an ITSM Service Transition Manager/ Service Design ITIL – Spain with 2-3 years of Service Transition experience in an IT environment. Excellent communication skills and charisma are a must! This is a role geared to elevate the internal transition experience, sell the benefits and value add to the internal steak holders.
In this role, you will have the opportunity to play a key role in shaping the service transition and design function. This includes assessing and evaluating the current processes and designing and implementing necessary changes to ensure they align with ITIL4 best practices and are fit for purpose.
Reporting to the Service Transition Principal, the successful candidate will have a proven track record of successful end to end IT service transitions, knowledge of ITIL4 best practices and service transition processes, experience in managing service transition activities for a global technology company, matrix leadership and project management skills, excellent communication and interpersonal skills, problem-solving and analytical skills, and the ability to work in a fast-paced and dynamic environment.
This is an exciting opportunity for a highly motivated and professional to help shape the service transition function within a global technology company.
Firstly, Plan, manage and coordinate the successful transition of IT services
Secondly, Quality Control (Service Readiness / Service acceptance)
Likewise, Service Pipeline management & monitoring (including EOL)
Also, Produce Service Designs and any other required service transition artefacts
Continuously improve the service transition framework in collaboration with the other business functions
Furthermore, manage and maintain the service catalogue
Liaising with both internal and external stakeholders
Ensure that all release plans/polices are in place for all agreed services
Take accountability for the transition of new and/or changed services into BAU
Provide oversight and direction to cross-functional teams involved in the transition of services into production.
Own service transition processes and ensure these are communicated and followed throughout the IT function.
Support the delivery of key requirements through the Service Transition team by providing ongoing support and expertise
Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new services
Ensure all process comply within internal security and technology standards. Develop and maintain relationships with key stakeholders, including customers, vendors, and other teams.
Firstly, 5 years’ experience working in an IT service environment within a complex and diverse organisation, with 3 years being at a service transition management role.
Secondly, experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation
Likewise, experience of working for a managed services provider an advantage – Not essential –Internal service transition managers will be considered
Also, ITIL® certification an advantage
Must have strong negotiation skills
Extensive team work experience and ability to effectively lead, engage and motivate other
Inventors towards a common goal
Working experience of Project Management and proven ability of managing all the types of work and workloads required to successfully deliver a high performing service
Experience delivering services in a challenging organisational environment and influencing change
Good response under pressure and ability to quickly react to changes and to adapt strategies and priorities accordingly
Importantly, great written, verbal and face to face communication skills, including the ability to relate effectively
to users at all levels and careful attention to detail
Also, Excellent analysis and problem-solving skills.
Have a passion for technology that compels you to always keep an eye on new technologies, platforms, techniques, languages and innovation in general
Firstly, inspiring and fulfilling work at the innovative, value-driven global company that uses cutting-
Secondly, gain global work experience in agile methodology.
Also, International, friendly cultural environment (over 35 nationalities that speak altogether almost 30 languages!).
Attractive salary and flexible benefits package (incl. medical insurance for you and your family, life insurance, free language classes).
Playful, accessible office in the Technology Park of Málaga with a free, private bus connection from the city centre and a range of workplace perks.
Likewise, flexible working hours and ways of working, well-being programs, learning and growth
opportunities every day.
Relocation package for you and your family including soft-landing package services to support you
you settle down in Spain (if you are moving from a different city/country).
Team building events, Learning Labs, Hackathons, Designations, and many other benefits.
Lastly, after 4 year of service you will receive six weeks’ paid leave.
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