1st Line Support Engineer
18000 - 19000
1st Line Support
The Duration of this role is a 4 month fixed-term contract.
This role offers a rotating 8-hr shift pattern.
The salary is from £18,000 to £19,000 (dependent on experience).
This role also features training and company benefits.
This is one of GTS’s Jobs in Northampton. Leading IT Service Management has an exciting opening for a 1st Line Technical Support Engineer to work on their client site in Brixworth.
As a 1st Line Support Engineer, you would act as the first point of contact for all clients. You must be able to show a positive Customer Service attitude, have a Foundation certificate, or have a good working knowledge of ITIL. You will be working in a fast-paced technical environment with deadlines. The service is delivered through the Service Desk and the IT Support function. Therefore, good communication skills and attention to detail are a must. Excellent spoken and written English is essential. This role is perfect for a recent graduate or apprentice that is looking for the first step in their career.
Firstly, provide 1st class IT operational support in the specific areas of the business for all IT services.
Work closely together within a small team.
Deliver a very high level of IT support to key business stakeholders.
Balance priorities effectively whilst managing customer expectations.
Finally, use a strong and broad-ranging technical and customer-focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
Firstly, support and deliver technical solutions throughout all stages of the ITIL service lifecycle.
Exceed customer expectations. Also, offer support and guidance to the rest of the Service Desk team.
Ensure that all tasks adhere to defined processes, architectural principles, requirements, corporate compliance, and industry best practice.
Also, develop good relationships both within the team and with 3rd parties.
Own tasks from the request being raised until a resolution have been met and agreed upon by the customer.
Identify enhancements to IT services, processes, and procedures, and by doing so, improve quality, reliability, availability, security, and performance across the IT landscape.
Champion change and drive service improvements.
The role requires the ability to deliver on both operational and project activities, against deadlines and SLAs. You need to be flexible in this position and must be able to provide out-of-hours support, including trackside and race team support on a rota basis. Shift patterns run across core and non-core hours to deliver support when needed due to business demand. This may include night shift patterns.
Be diligent with attention to detail.
Be customer focussed, approachable, clear, and concise.
Good team worker.
Ability to work under pressure.
Working skills in Windows 10 and 7 Operating systems as well as Apple and Android mobile operating systems.
Microsoft Office 365.
Good knowledge of networks. This includes TCP/IP, DNS, DHCP, WAN, LAN.
Knowledge of storage systems, performance, and availability monitoring toolset.
Have a degree or equivalent.
Cisco Certified Network Associate (CCNA).
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Finally, find out more about sought-after qualifications in IT by reading this blog: IT Support pathsBack to Jobs