Deskside Support Engineer 5248
£25k - £26,600
Deskside Support Engineer
One of GTS’s new jobs in Southampton: Deskside Support Engineer. This role is based onsite.
The salary is up to £26,600.
This role is full-time, Monday to Friday. The hours are 7:30 to 17:30, Monday to Thursday, and 7:30 to 16:00 on Fridays.
Supporting one of our clients based onsite in Southampton, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests. This is whilst you minimise disruption and provide first class customer Service.
The site benefits from easy access to travel links, free on-site parking, as well as employee rates at the on-site restaurant.
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client’s work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
Maintain and promote the highest level of service to the client.
Adhere to technical standards, service delivery processes and ensure service delivery is both cost-effective and efficient.
Handle, escalate and diagnose issues for Incident tickets.
Desktop, Laptop, VDI. Build, configuration and deployment to end users.
Assist with software installation and deployment.
Assist with Smartphone deployments.
Assisting the 3rd Line support teams with laptop, desktop, and VDI terminal support tickets.
Hardware installation, upgrade, and break-fix for desktop, laptop, and server.
Assist with customer projects.
Create and update procedural documents.
Basic telephone support and cable patching.
Provide second-line operational support across a variety of platforms.
Initial investigation and reporting of network failures.
Essential Skills and Qualifications:
Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support.
Knowledge of Microsoft Office 2010 onwards.
Working knowledge of Active Directory – Users and Computers.
Have an understanding of DNS, DHCP.
Working knowledge of Cisco AnyConnect VPN.
RSA Secure Login administration.
Proven software and hardware troubleshooting skills.
Knowledge of Microsoft SCCM and OS / Application deployment.
Good written communication: concise and accurate call logging, documentation, and email correspondence.
Able to work well as part of a team or on your own.
Desirable skills and qualifications:
ITIL Version 3/4 Foundation.
CompTia A+ Certification.
Microsoft Windows 7/10 training and certification.
We also offer a benefits package. This includes a personal pension plan, private medical cover, life insurance, and flexible holiday to name a few.
Also, find out more about the skills needed for a career in IT support. Take a look at our blog on IT Support paths.Back to Jobs