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Job Title

Level 2 Support Technician 5354

Job Ref No



£32,000 - £38,000

Start Date



Support Technician





IT Jobs in Wednesbury

Jobs in Wednesbury: Level 2 Support Technician.
This role is permanent with a salary of £32,000 to £38,000.
This role is located in Wednesbury, West Midlands.
Hybrid working with 3 days on site per week.

As a level 2 Support Technician you will be responsible for providing technical support to 1400+ customers and colleagues base at a well established company. You will join a great IT team providing a joined up approach with the team based in Southampton.

Apply for Jobs in Wednesbury today.

Key Tasks:

Firstly, troubleshoot issues and provide technical support to customers and colleagues through phone, email, and chat channels.
Provide operational 2nd line support using the Service Desk system and resolve in accordance with defined SLAs.
Also, travel and support company sites, as required.
Install, configure, and maintain approved telecom, network hardware, and software components.
Maintains structured cabling systems, telecom systems, WAN, LAN, wireless networks, local Internet, remote access, VPNs, and connectivity protocols.
Analyse and implement network software or hardware changes.
Provide support for connectivity or related network, communication issues.
Collaborate with vendors and service providers to ensure services received meet expected requirements.
Also, ensure adherence and action on IT security policies.
Assist in overseeing high availability of enterprise infrastructure that supports internal employee business functions, and external customer contact.
Recommend changes for improved systems availability, reliability, and performance.
Document technical issues and resolutions in the Service desk system.
Identify opportunities for improvement.
Aspire toward growing own knowledge and disseminating with colleagues accordingly.
Finally, highlight and communicate opportunities for support and/or customer system training.

Essential Personal Skills:

Firstly, strong Verbal communication. Communicate clearly and in a manner customers understand. Skilled technically, to resolve issues in a timely manner.
Problem Solving as well as Analytical skills.
Can analyse, diagnose issues, and resolve them systematically.
Prioritising and multi tasking.
Capable of handling multiple tasks, prioritise workload on importance, and business impact.
Customer Service Attitude.
Finally, have a positive, can-do attitude. Work with Operations colleagues to ensure excellent customer service as well as prompt resolution to tasks.

IT Skills:

Firstly, 3+ years of enterprise level systems support experience.
Microsoft Windows Server and Services Stack (RDS, Hybrid Exchange 2016, Active Directory, GPO, DHCP, DNS, File and Print).
Virtualisation (VMWare).
Backup and High Availability (Veeam, Zerto, SRM).
Hardware (Cisco UCS, HP, SAN – Nimble).
Cloud Infrastructure technologies (AWS, Azure).
Also, Mitel SIP Phone Systems.
Service Desk operation, ideally ITIL related.
Also, Powershell scripting, Automation.
ERP software application experience.
Finally, relevant IT certification would be desirable.


Firstly, company pension, with matched company contribution up to 6% of salary.
Also, enroll in the company profit share scheme.
25 days holiday plus bank holidays.
Finally, potential progression opportunities in the future to a more senior or team lead position.

So if you are looking for Jobs in Wednesbury and for your next exciting opportunity please apply today!

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