Technical Team Lead 5297
Up to £45000
Technical Team Lead
GTS’s Jobs Portsmouth. We have an exciting opportunity for a Technical Team Lead to join a blue chip organisation in Portsmouth on a permanent basis.
This Role will be Hybrid. The majority of this role will be remote with the need to visit the office 1-2 times per month.
The Technical Team Lead role is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. This is a customer facing position in a demanding support organization. The primary requirement is being able to communicate effectively, whilst having the ability to articulate complex problems to the customer in pressure situations. You must be able to think clearly and logically and to help resolve problems when they occur.
This role is a 24/7 365 role.
Participate in a 24/7 Rotating Shift Pattern.
Support end-to-end Project life cycle by working with project teams. This is to assess, plan, document, and implement new solutions/upgrades into the live client Services.
Provide leadership, mentoring, and guidance to the wider Command Center Team and roles.
Participate in meetings requiring Technical Lead input for issues, solutions, and planning affecting the Command Center and client Services.
Excellent communication both written and verbal.
Enterprise Level Infrastructure Understanding/Troubleshooting. This includes Linux, DB2, MQ, Microsoft Windows Server, and Network.
Service Level Management. This includes Incident, Problem, and Change Management.
Coordination of Command Center and Technical Teams for problem determination and recovery
Identify and implement service improvements.
Own and drive all service incidents through to service recovery.
Plan and Implement weekend maintenance period tasks.
Manage change activity on live services.
Shift lead for Command Center team.
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