Technical Supervisor 5297
Up to £27000
GTS’s Jobs Portsmouth. We have an exciting opportunity for a Technical Supervisor to join a blue chip organisation in Portsmouth on a permanent basis.
This Role will be Hybrid. The majority of this role will be remote with the need to visit the office 1-2 times per month.
The Technical Supervisor role is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. This is a customer facing position in a demanding support organization. The primary requirement is being able to communicate effectively, whilst having the ability to articulate complex problems to the customer in pressure situations. You must be able to think clearly and logically and to help resolve problems when they occur.
This role is a 24/7 365 role.
Participate in 24/7 Rotating Shift Pattern.
Support end to end Project life cycle by working with project teams. This is to assess, plan, document and implement new solutions and upgrades into the live client Services.
Provide leadership, mentoring and guidance to the wider Command Center Team and roles.
Participate in meetings requiring management input for issues, solutions and planning affecting the Command Center and client Services.
Good communication, both written and verbal.
Understand and Troubleshoot Linux, DB2, MQ, Microsoft Windows Server, Network.
Either previous role experience or a graduate in an IT discipline.
Firstly, Technical Supervision.
Assisting Senior management with the Coordination of Command Center and Technical Teams for problem determination and recovery.
Also, identify and implement service improvements.
Own and drive all service incidents through to service recovery.
Planning and Implementation of weekend maintenance period tasks.
Manage change activity on live services.
Finally, shift supervisor for Command Center team.
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