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Job Title

Deskside Support Engineer II 5416

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Salary (annual)


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Deskside Support Engineer





Jobs Swindon

If you are looking for jobs in Swindon. GTS has an  exciting opportunity for a Desktop Support Engineer to support our client, based on-site in Swindon. The site benefits from free parking & a subsidized canteen.

Deskside Support Engineer II
standard office hours

Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users.

This is a full-time role working Monday to Friday, 37.5 hours per week.

As a Desktop Support Engineer you will:

Firstly, provide 1st and 2nd level desktop/laptop support
Secondly, monitor the call management system to update and close calls when resolved
Furthermore, provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage
Also, troubleshoot office software issues
Support the Wireless office environment
Participate in Project based assignments when required
Likewise, participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance
Support conference room AV equipment
Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required
Finally, support end-to-end process of the Asset Management function locally

What we are looking for:

Firstly, A Full, clean, UK driving license
Secondly, proven experience in a similar role
Likewise, experience and knowledge of Cisco network kit is preferred
Professional, with excellent communication skills
Also, must be a team player
Ability to quickly adapt and learn
Self-motivated and able to work under minimal supervision
Excellent hardware knowledge
Proficient knowledge of Windows OS (WIN 10 etc) and Microsoft Office suite
Lastly, manual handling experience

For other roles, view our jobs page.

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