Junior consultant jobs

Junior ITSM Consultant – ITIL
Permanent role – £30,000 – £40,000
Remote  working– UK and International Travel may be required

Junior consultant jobs has an exciting opportunity. This is for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services.
The key purpose of the role is the delivery of the extensive portfolio of consulting services.
We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong
work ethic / highly driven to succeed! You would ideally be up to date on the latest service management
methodologies, in particular ITIL.
You will be presented with opportunities to learn from the more senior team members around you and will
play an active role in supporting them such as helping to create client reports and other deliverables.

KEY RESULT AREAS

Firstly, deliver IT Service Management solutions: The consultant is in charge of understanding the client’s
requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training.
Secondly, be involved in all aspects of the solution delivery: customer requirements gathering,
solution-design, hands-on configuration, solution training, documentation, project management and
post-production support.
Also, provide ITSM best practice guidance
Ensure each engagement meets or exceeds targets and customer satisfaction
Furthermore, scope new engagements and prepare Statement of Works
Mentor less experienced team members and work to improvement our processes and customer
satisfaction
Finally, ITSM Tool administration

DESIRED SKILLS AND QUALIFICATIONS

Degree or equivalent
IT Service Management experience
Also, ITIL Foundation
Ability to travel – essential
Most importantly, excellent communication skills for both written and verbal
Lastly, ITIL Service Management experience Ideal

SPECIALISED KNOWLEDGE

Firstly, knowledge of consulting best practices; Strong understanding of customer service best practices
Also, understanding of IT management best practices with knowledge of IT Support function related best practices
Finally, quality Frameworks and Continuous Process Improvement; Basic Project Management principles

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