2nd Line Network Engineer
GTS’s Jobs in Peterborough 2nd Line Network Engineer. This is a NOC Night Shift role.
Salary £30,000 – £40,000
Hybrid – 2 shifts per week onsite. Provide remote support on a rota:
4 shifts – Nights – 12hr shifts (between 8pm – 8am). 4 days on and 4 days off.
The Network Engineer role includes responding to BAU 2nd Line incidents and end customers support.
Firstly, 2 years experience in a similar SLA-driven support post.
Secondly, proven track record in customer service.
Most importantly, have industry recognised qualifications.
Finally, Cisco CCNA is required.
Basic knowledge of ITIL
Security Clearance (SC) advantageous
Fortinet, F5, Checkpoint, Palo Alto.
And Aruba, SDWAN and Cisco ISE
Firstly, respond to incidents logged in the Management system.
Secondly, incident Diagnostics and Assistance. And Log Monitoring and Analysis for events.
The role also includes device Software upgrades, Patches, and Bug Fixes,
Configuration Backup, Restore and Network Configuration.
Provide a point of technical escalation for 1st line engineers is a key part of this job.
Maintain technical accreditations as set out lined in the cataloged services.
Escalate service issues with Team Leader and Service Delivery Managers.
Most importantly, be able to recommend and deploy changes.
Work with consultants to understand issues and solutions.
Finally, work with vendors.
Firstly, good communication skills including, verbal and written
Secondly, punctual and reliable. And be positive and enthusiastic about the role
Take ownership of the incidents and resolution progress.
Most importantly, work well under pressure. And support team members
Finally, most have excellent Communication and interpersonal skills.
The Network Engineer successful candidate most either hold SC Clearance or be willing to go through the process of SC Clearance.
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