Desktop Support Engineer 5224
Euro 35k-45k plus 3k location allowance
Desktop Support Engineer
Newbridge jobs has a new role for a customer-focused and driven Desktop Support Engineer. We are looking for someone with a genuine interest in solving IT issues and supporting clients. The role is based in Newbridge, Ireland.
This is a permanent role working Monday to Friday, 37.5 hours per week. But some critical out-of- hours support may be needed on a call rota system. The salary is Euros 35k-45k plus a 3k location allowance
We need a technically competent candidate with good communication skills.
Firstly, support infrastructure including network printers, network hardware and server hardware.
Secondly, provide L2 Desktop Support Engineers to end users in office and pharmaceutical production environments.
Also, resolve issues within set targets.
Must take ownership of tickets escalated and be a good team player.
Work well on your own, identifying, and prioritising incidents, requests, & escalations
Work in an L1 role in a physical or virtual “kiosk” setting, providing first-hand service to users
Ensure that all activity is accurately documented and recorded in line with ITIL practices
Contribute to the creation and upkeep of Knowledge Base Articles
Adhere to IT Asset Management procedures & policies
Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
Also, engage with ad-hoc tasks with a positive attitude
Work comfortably in comms areas and data centres, provide ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
Provide occasional project assistance, including out-of-hours work and potential travel to other sites
Needed Essential skills / qualifications:
Firstly, must be ready to learn and face new challenges
Secondly, excellent written and verbal skills
Also, have the ability to work on your own and as part of a team
3-year experiences in a Desktop support role
Must have software and hardware troubleshooting skills
Furthermore, experience of supporting Windows 10, Microsoft Office suites including Office 365
Good understanding of regulated/ITIL environment with service, ticketing systems
Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
Server Hardware support experiencing (racking and providing Hands & Eyes support)
Printer hardware knowledge
Finally, have a full Driving Licence and access to a car
Firstly, an ITIL certification
Be able to support legacy Windows operating system, PCs or Benchtops in a laboratory or production environment
Also, have working knowledge of Label Printers, & Mobile Handheld Computers
Finally Service Centre/Service Manager skills
The employee benefits are:
Flexible benefits including, medical insurance and eyecare vouchers
Also, Company pension scheme
Furthermore, Income protection after 6 month’s service
23 days’ holiday raising to max 25
Option to purchase/sell additional holiday
Finally, Employee Assistance Programme
If you have any questions about this role, please contact GTS
Also, find out about the most sought-after qualifications in IT support by reading this blog: IT Support paths.Back to Jobs