Senior Security/Patch Eng- 5056
£30,000 - £40,000
Peterborough : Senior Security and Patch Management Engineer – NOC
£30,000 – £40,000
Hampton, Peterborough – Hybrid working 2 days on-site per week.
37.5 hours per week, Monday to Friday, between the hours of 09.00-23.00 on a flexible rota.
We are looking for an experienced engineer with around 3 years of experience working at a senior level, support with Security and Patch Management. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team
At least 2 – 3 years experience in a similar SLA driven support role
Good knowledge of IT platforms, equipment, and applications.
Proven Customer service Skills.
Industry recognised qualifications in relevant areas.
Knowledge/experience in the following technologies.
Windows Server 2012/2012 R2/2016/2019
Windows Workstation 10/11
SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.)
Experience with troubleshooting (Event Viewer, Log Files, Command Prompt)
Security Clearance (SC) advantageous
Any Industry recognised qualifications or certifications are an advantage.
Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification (V2 or V3).
Backup and Restore (VMWare, Backup Exec, etc.) basics
Experience with Solarwinds Patch Management product (N-central)
Knowledge and experience of Powershell
Good communication skills
Proactive “Can Do” attitude
Punctual and professional
Positive, enthusiastic and supportive individual
Confidence to liaise with SDMs and Customers
Take ownership of and progress incidents to resolution, or identify when escalation is necessary
Ability to work under pressure
Ability to work in a team and support team members
Communication and interpersonal skills including listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Respond to incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements.
Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and escalation where necessary.
Provide a point of technical escalation and expertise.
Provide technical assistance to ongoing projects and the transition of new customers when required.
Ensure all implemented solutions are backed up with documentation, training, and expertise within the Service desk and Support areas.
Perform Daily, Weekly, and Monthly scheduled tasks relating to Patching and AV management when required.
Provide assistance to Team members, Service Teams, and Customers as required.
Work with Transition Managers to onboard customers with Patch & AV Management Support.
Escalate potential service issues initially with Team Leader /Service Delivery Manager.
Escalate potential problem issues with Problem and Incident Management.
Recommend and deploy changes via the change management process when required.
Act as a role model and point of contact for technical competence, helpfulness, facilitation of learning, and teamwork.
Actively seek to improve and grow own skill and knowledge base in appropriate areas.
Proactively maintain and develop knowledge, skills, and experience through client contact, industry sources, formalised training and development plan.
Work with consultants to better understand issues and resolutions.
Actively seek to improve upon the Technical Support Documentation utilised on a day-to-day basis.
If you have the outlined skill and experience, please apply.
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