Customer Satisfaction Coordinator 49203674
£160 per day
Service Delivery/Customer Satisfaction Coordinator
Remote IT Jobs. We have an exciting Service Delivery, Customer Satisfaction Coordinator role to join a blue chip company. This is on an initial one-year contract.
This role is fully remote. It will be inside IR35, so we can accept umbrella contractors only.
Firstly, serve as a “trusted advisor”. Function as a point of contact for key Customers.
Represent the Service Delivery organisation to clients. Promote Service Delivery vision, value, services, and capabilities.
Think systemically across vendors, process, and technology boundaries.
Also, act as an advocate on behalf of customers. This is to ensure services meet their business priorities and needs.
Share knowledge of the technology, service chain, model, and business risks with managers. Identify where you can reduce the risks for the benefit of the client.
Work closely with others on issues. Don’t be restricted by boundaries in ownership or responsibility.
Also, negotiate, listen, mitigate conflict, and build alliances. This is all to achieve desired results.
Finally, use strong interpersonal and diplomacy skills.
Key Experience and Skills Needed:
Firstly, have good knowledge of IT Service Operation, Delivery, and Development.
Have good knowledge of IT Service Management practices and IT Organisation roles.
Excellent written and verbal skills.
Also, have the ability to present well.
Be able to negotiate in order to achieve results.
Have strong business knowledge.
Strong analytical report driven competency.
Experience in end-to-end service ownership.
Deal with complex issues.
Lead as well as manage teams.
Develop and drive Service Improvement Plans.
Skills within an outsourcing / managed service environment.
Be able to track, monitor, and improve against KPI targets.
Also, be very organised. Have the ability to plan ahead for short to medium term tasks.
Proven ability to build and manage connections.
Have the ability to manage multiple projects at once. This is with competing demands for resources.
Improve existing processes, and customer facing tools.
Finally, find ways to give good customer service.
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