Jobs

We have an exciting opportunity for a Senior IT Engineer to join a blue chip organisation on a permanent basis in Derby.

Purpose of Job

• To provide first line hardware and software technical support to all company system users.
• Perform all IT housekeeping tasks as per work instructions.
• Liaise with Global Aviation IT and Leipzig H&G IT Service Desk and other entities for support and service requests when required.
• Ensure that all IT calls and jobs are completed and recorded in accordance with work instructions and internal SLA’s.
• Provide proactive incident management by monitoring background processes, communication links and devices for errors.
• Ensure that all shift and backup logs are correctly maintained and that all documentation is kept up to date.
• Ordering and maintaining IT hardware and consumables.

Knowledge / Experience

• Incident Management and Escalation
• AS400, Active Directory, Citrix and Windows 10
• Linux (beneficial but not essential)
• Microsoft Office products
• Remote Desktop Technology
• Server administration
• VMWare administration
• LAN, WAN & WLAN
• Firewall concepts
• File Backup/Restore procedures.
• Second line support experience in an IT support environment

Qualifications

• Excellent communication skills both written and oral.
• Excellent proven trouble shooting skills.
• Analytical & Logical approach
• Problem Solving abilities
• Ability to work under pressure
• IT Literate
• Have a proactive mind set, and a positive can do approach to business support.
• Proven IT business support in a fast paced business environment

The role is a 4 on/4 off rotation and so would be:

• 4 shifts on – 06:30-18:30
• 4 shifts off
• 4 shifts on – 18:30-06:30
• 4 shifts off

If you are a Senior IT Engineer looking for your next exciting role please apply today