Job Title

Senior Service Delivery Manager

Job Ref No



60-65000 euros p/a DOE

Start Date



Senior Service Delivery Manager





GTS’S New Delivery Manager job

Apply for this Dublin role today

We have an exciting opportunity for a Senior Service Delivery Manager to lead our client team based in Dublin on a permanent basis.

The role holder is responsible for managing service delivery across Ireland.  The customer relationship will typically be at the Senior Management/Director level & the contract will include resource management, supplier management, cost control & achievement of productivity improvements.

We are looking for a person who is passionate about technology as well as giving exceptional customer service.

A snapshot of what you will be doing:

  • Firstly, leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
  • Investigate and identify opportunities to improve performance against the contractual service targets.
  • Establish as well as maintain excellent working relationships with all clients
  • Ensure that customer expectations are met or exceeded on all aspects of services and solutions
  • In conjunction with the customer identifies & defines requirements for new services.  Ensures all services are professionally introduced & accepted into service.
  • Promote the organisation’s capabilities to the client and identify sales opportunities that can be pursued and implemented by the account managers.
  • Provide timely and appropriate escalations to the Operations Director or according to the defined path within the company on all relevant issues impacting service performance to the assigned operational areas.
  • Provide line management and technical leadership and direction to the onsite teams, including management of staff performance and development
  • Act as a role model and coach to support, direct and counsel individuals and teams to continuously challenge themselves to achieve greater levels of performance and client satisfaction.
  • ITIL understanding and preferred professional qualification in Service Management
  • Also, able to show significant experience in leading teams
  • Significant experience in managing complex customer situations.
  • Proven skills or 5+ years’ experience in Information Technology (IT) operational service delivery, financial control, as an SSDM or SDM
  • Good people organisation
  • Good interpersonal relation skills.
  • 5+ years operational management experience.
  • Full Irish driving license required
  • Finally, excellent verbal and written communication skills.


Working hours and benefits:

  • This role will be working Monday – Friday 9am-5:30pm
  • Salary between 55,000 – 65,000 euros
  • Pension
  • Life insurance
  • car allowance (4500 euros pa)
  • Access to ongoing training and career development.

So if you are a Senior Service Delivery Manager looking for your next exciting opportunity please apply today.

Additionally, if would like more information about any of our Delivery jobscontact GTS.

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