Job Title

Senior Technical Consultant

Job Ref No

4226

Start Date

ASAP

Subtitle

Senior Technical Consultant

Contract

Permanent

Location

Remote

Senior Technical Consultant Job

Apply for UK Remote Working role today

We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. The role is home based. Therefore, Applicants can be based anywhere in the UK.

Primarily, as a Senior Technical Consultant you will work closely with Customers so to understand  their business requirements and challenges, and subsequently  translate them into technical solutions. After which, you will lead the technical delivery for the chosen solution.

The role requires a strong and proven background in the technical delivery of  service management  within ServiceNow.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, you will fully engage with customers in order to understand their requirements. Crucially, you will need to validate  these requirements and so, may need to challenge “needs” versus “wants”  to propose the most beneficial technical solution. As such, you will demonstrate strong leadership skills, thereby transforming customer requirements into true business outcomes.

As a result, you will provide creative solutions so to resolve business problems. Fundamental considerations will be: the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) as well as  cultural challenges.

Secondly, you will provide hands-on technical delivery of cost-effective ServiceNow solutions. This will include the development, testing and implementation. To achieve this, you will use a technical skills such as: HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)

Additionally, you will work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, as well as workshops. You will be responsible to prepare and run functional design workshops. This will include the creation of design specifications, which are based on ‘out-of-the-box’ functionality. Additionally, you will aid responses to technical and business enquiries.

IDEALLY, WE ARE LOOKING FOR THE BELOW KEY SKILLS, EXPERIENCE AND ATTRIBUTES:

Educated to Degree Level
12-18 months  hands-on design, development and deployment experience with Service-now,
and/or 3+ years experience with similar ITSM toolsets.
Experience in providing creative solutions in line with IT Service Management (ITIL) processes and metrics.
Proven leadership experience.
Ability to produce documentation at various levels, both technical and customer facing.
Team player and  builder.

TECHNICAL SKILLS:

Solid understanding and experience using web technologies such as HTML, CSS, XML, JavaScript/AJAX
Ability to develop integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins.
Knowledge of technical components such as LDAP, VPN, SSL as well as other such technologies.
ITIL V2 or V3 Foundations Certification.
Knowledge of ITSM, ITAM, CMDB/uCMDB
Extension experience in ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)

This role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base.

If you have the outlined skill and experience and you are looking for you next exciting challenge as Senior Technical Consultant, please apply now!

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