Service Delivery Manager 5200
30-35,000 euros p.a
Service Delivery Manager
We have an great role for a Service Delivery Manager to join a company in Stuttgart.
The role of the Service Delivery Manager is the key to ensuring the team can manage, meet and exceed the customers’ expectations throughout the life of our engagement. The SDM will drive opportunities, grow relationships, and secure long-term revenue growth. This is through a sustained partnership with the customer. The role of the SDM is to provide quality and consistency to the service delivery.
Firstly, develop strong relationships with both IT and Operational teams in the customer organization, as well as with the local airline representatives.
Secondly, provide quality, consistency, and timeliness of ongoing delivery in IT and Services.
Also, prioritise the Amadeus Account Management team. This is to ensure the highest level of customer satisfaction.>
Ensure that the solution or service to the customer matches what has been defined in the contract. Also, ensure that service levels are met.
Finally, facilitate the transition from implementation to regular business operations. This will include future projects deliveries
Coordinate maintenance activities on solutions across the estate to be performed by the on-site Field Services team. For example, Preventative Maintenance.
Facilitate the rollout of functional and technical changes to the solutions which require physical intervention and monitoring. Initiate and coordinate the support of the on-site field services team to support these activities where necessary.
Generate and maintain a view of the full installation of the Amadeus services on site and their health status.
Manage the interaction between the Amadeus Service Centre and the on-site support and first-level support teams.
Firstly, Business and IT Operations understanding of Aviation business processes, Airport IT, Ground Handlers, Airlines, and the Travel industry.
Secondly have good understanding of service management concepts and processes. This includes incident, change, and problem management.
Furthermore, must be a strong relationship builder. This is at all levels with our customers and between technical, non-technical teams, and Amadeus business functions.
Also, strong technical understanding of IT systems.
Good communication and presentation skills. Also, be able to interface with customers at all levels.
Able to coordinate activities for a team. Motivate and clearly communicate instructions and expected outcomes.
Self-motivated and able to work with minimum supervision
Ability to multitask and meet deadlines.
Finally, a methodical approach to problem-solving.
Lastly, if would like more detail about Service Delivery Manager jobs, please contact GTS now.
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