ITSM Service Designer 5177
GTS has some great jobs in London and Peterborough. This role is for a ITSM Service Designer located in London or Peterborough.
ITIL Service Designer role 5177
Location- London / Peterborough / WFH
£45,000 – £55,000 per year, + quarterly performance bonus up to £7000 per year.
Purpose of the role:
The ITSM Service Designer will interact closely with the R&D team, Sales, Service Transition, and Service Operations to provide an interface between Sales and Services. They will provide High-Level Design assistance in scoping customers’ service requirements when these are bespoke or fall outside of the standard catalogue services. For the post-contract award, they will coordinate and undertake low-level Due Diligence and Service Design activities in order to produce fit-for-purpose Service Design Packages, covering the Client’s requirements and ensuring Delivery capability on behalf of Service Operations.
Produce service designs in the form of high-level and low-level Service Design Packages (SDP) covering what is required to deliver, operate and manage the Services offered to the customer
SDPs will include documenting processes for services that are instrumental in delivering, operating, and managing customer solutions such as Incident, Problem, Event, Change, Capacity, Availability, Asset and Configuration, Service Level Management, and Request Fulfilment, etc.
Design and document how the customer solution will be monitored, maintained and reported, and to what service levels the service will deliver (including SLA commitments, early life SLAs, any other KPIs, 3rd party service measurements, etc.)
Detail the invoicing and contract management procedures for bespoke services
Operate a handover ‘gate’ between BDMs and Service Transition to ensure all requirements are passed over clearly. Make sure the blueprinted service is presented in such a way that Transition can deploy simply and effectively, on time and on budget.
Provide an escalation/information and assistance point for Service Transition for service design questions and service scope creep
Liaise closely with the R&D team to understand new service streams, how they are designed, transitioned, operated, and managed
Extensive experience within the IT Managed Service Provider industry with proven experience in the Sales to Service Lifecycle
ITIL V3 Foundation and Intermediate qualifications in either Service Transition and/or Service Design
Enthusiastic, approachable, and motivated to achieve targets. Self-motivated and able to prioritise workload effectively.
Excellent communication skills (verbal and written) including presentation skills and the ability to articulate ideas clearly and simply both at a technical and business level
Proven track record of producing high-quality documentation and proposals
Be able analytical ability across internal business operations, related industries, markets and competition.