Associate Service Designer ITIL 5105
55,000 - 60,000
Associate Service Designer
Location – Hybrid – 2 days working from home. 3 days working from the office, either Hemel Hampstead or Reading offices.
Perm – Salary £55,000 – £60,000
The role is open to individuals with Solutions Consulting or Architecting experience where Service Design featured as a deliverable element. A proven track record of supporting the successful delivery of service design projects is essential. In addition, you will need to have a recognised and demonstrable capability within the industry for delivering high-quality documentation standards and bring with you the technology and business experience to develop relevant services
Develop our Service catalogue in line with our ICT Service and Portfolio strategies to help grow our Managed Service contract base and recurring revenues in both direct and indirect sales channels.
Produce Service Documents, including Service Design Overviews, Service Level Agreements and ‘Story Brochures’ to help build a Service catalogue with revision management to meet our ISO27001 compliance and ITIL standards requirements.
Assist with identifying new technologies and services relevant or as prescribed by business requirements.
Develop and promote new collateral and training material for our internal teams to enable the understanding and promotion of our ICT Services within the UK and the global company.
Attend partner/supplier meetings, forums, and events to understand the latest commercial and technical developments, promotions, and innovations to strengthen ICT Service offerings.
Finally, you’ll need to produce and promote a coherent, standard Services pricing matrix and rate cards which can be used across all solutions and for the benefit of the business.
Develop and maintain the relationship with senior stakeholders, both internally and externally.
Maintain open and proactive communication across the business and our partners to maintain knowledge and validity of service development.
Effectively navigate ambiguous and complex relationships and contexts with a very good level of emotional intelligence, leveraging differences, asking questions, and supporting coaching and feedback.
Define and defend an appropriate design methodology for each unique service and each unique solution engagement.
Differentiate and articulate documentation standards of Service Design, Definition and Description.
Reinforce services and solutions when challenged and influence senior client team members by establishing credibility related to specialized matters and technical judgment on work in progress.
As a person you must be infinitely inquisitive, driven, and focused. Additionally, you must be able to use a combination of logic, empathy, and storytelling to articulate a problem. Then work creatively and technically to construct a repeatable service that solves it.
Demonstrate ability to analyse trends/plans/strategies to develop solutions and services.
Work with the Product Management team to identify and evaluate new ideas, technologies, or external products to expand capabilities.
Build and maintain departmental relationships and leverage experience to effectively execute work with identified commercial value and opportunity.
Identify barriers to change when implementing initiatives and find ways to reduce them.
Be able to work effectively with multiple teams in different contexts and environments.
Finally, you should be able to leverage influencing skills that address the varied interests and individual styles of others, recognizing people have different sources of motivation and ways to achieve success.
Show commitment to developing the team, aligning with Kyocera’s philosophy and values to achieve the business goals, both on the project and within the organisation.
Maintain high standards of communications, both verbal and documentation, to build and sustain the development of the Service Catalogue.
Nurture a team spirit that encourages collaboration and achievement of immediate and long-term goals.
Engage within the organisation through open communication and recognition of achievements and encourage active sharing of ideas and opinions.
Develop an inclusive culture in which timely, authentic feedback is encouraged and provided from anywhere.
Able to design and lead the facilitation of complex workshops with the diverse business units, accommodating all levels of experience and knowledge.
If you are interested and have experience but have questions about this role, contact GTS.
Are you looking at Service Designer jobs but haven’t found the perfect role, then please apply.
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