Interviewing for Short term contract jobs in IT.
Job Title

Desktop Support Engineer 5318

Job Ref No



£130 - £140 per day

Start Date



Desktop Support Engineer





Short Term Contracts in IT

GTS’s Desktop Support Engineer short term contract. This role has an immediate start. An exciting opportunity has arisen for a Desktop Support Engineer to join our client on a short term basis. This role is located at their site in London on a 1.5 week contract with potential extensions.

This is a site-based contract role and is inside IR35. So this role is suited to umbrella contractors only.

Apply for Short Term Contracts in IT.


Firstly, install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/ applications.
Install, upgrade, support, and troubleshoot End User Workspace Hardware. E.g. Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment. Also, any other authorized peripheral equipment and devices.
Perform general preventative maintenance tasks on devices and software.
Follow and execute instructions provided by Subject Matter Experts.
Provide onsite hand and eye support to TCS, Customer, and OEM SMEs. This is towards the Install, upgrade, support, and troubleshooting of devices in Network and Compute environment.
Assist users with any logged IT related incident when called upon.
Take ownership of issues by carrying out problem analysis. This is to implement temporary or permanent fixes. Have the aim of restoring service to the customer as soon as possible. Escalate incidents to other support teams where necessary.
Accurately record, update, and document requests. This is using the IT service desk system.
Maintain a first class level of customer service. Ensure that all customers are treated well and in an appropriate manner.
Maintain excellent verbal communication skills. Have the ability to communicate well with technical and non-technical colleagues at all levels.
Be a highly motivated team player with the skills and ability to manage changing priorities.
Create, maintain, and publish relevant support documents. This is in order to assist all End Users with the quick resolution of their incidents and service requests. Enable users to become more self-sufficient.
Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes.
Attend training courses as identified and agreed. This is to aid development.
Contribute towards reporting as per TCS / customer requirement.
Finally, any other tasks as assigned and within the skillset of the person.

Key skills required:

Firstly, have a good general understanding of IT principles such as Networks, Hardware, and Domains.
Working knowledge of leading software packages. E.g. MS Office, Lotus Notes, MS Outlook, etc.
Working knowledge of Operating systems. E.g. Windows and Mac related software and applications.
Good experience in End User device hardware and software troubleshooting.
Good experience in supporting devices. E.g. Printers and Meeting Room equipment.
Knowledge of mobile devices, in particular, Blackberry and iPhones.
Experience with the build, configure, replacement, and troubleshoot of EUC hardware components.
Have awareness of Data Backup principles.
Be familiar with virtual, MDM, and VPN environments.
Finally, have basic knowledge and familiarity with devices in Network and Compute environment.

If you have the outlined skills as well as experience and you are looking for short term contracts, please apply now.

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