Software Packager Jobs

If you are looking for software packager jobs, we have a great role in Aldermaston. This role is a for Cleared Software Packager III, Software Packager. This offers hybrid working and the salary is up to £56,525

MUST ALREADY HOLD SC CLEARANCE
As well as knowledge of the standard IT Service Management (ITSM) module in ServiceNow.

Experience of one or more of the following modules is needed:

Firstly, customer Service Management (CSM)

Secondly, HR Service Delivery (HRSD)

Field Service Management (FSM)

This is a hybrid role with the expectation that the successful candidate is available to work on site 2/3 days a week minimum.

As part of an implementation project team, build and deliver solutions ensuring user requirements (Stories) are delivered to specification.

Completion of enhancement requests and new functionality requests to meet business needs

Build of service catalog items and workflows in ITSM and CSM modules

Also, build of HR Service items and Lifecycle events

Where requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver value and successful outcomes the customer.

Have an awareness of the impact of the solutions you are providing to other areas of the platform

Where necessary help out with day to day admin tasks on the ServiceNow platform

Provide coaching for more junior colleagues sharing experience and accumulated knowledge to help them develop

Furthermore, Preparation of documentation as necessary

Lastly, experience managing, maintaining and developing ServiceNow ITSM application

ServiceNow development skills including:

Firstly, Business Rules, Client Scripts, Workflows and Service Portal

Also, experience of testing and creating test scripts

Likewise, strong knowledge of ITIL principles

Comfortable with agile and waterfall methods of working

Fast learner with an ability to get up-to-speed in a short space of time

Experience managing, maintaining and developing ServiceNow HRSD, CSM and FSM applications

Virtual Agent development

Any experience of on-premise ServiceNow environments an advantage.

Experience building custom integrations between ServiceNow and 3rd party applications

Also, ServiceNow certifications in ITSM, CSM, HRSD, FSM

Finally, form Design and UI Actions

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