SC Cleared Software Packager 5367
up to £56,525
If you are looking for software packager jobs, we have a great role in Aldermaston. This role is a for Cleared Software Packager III, Software Packager. This offers hybrid working and the salary is up to £56,525
MUST ALREADY HOLD SC CLEARANCE
As well as knowledge of the standard IT Service Management (ITSM) module in ServiceNow.
Firstly, customer Service Management (CSM)
Secondly, HR Service Delivery (HRSD)
Field Service Management (FSM)
This is a hybrid role with the expectation that the successful candidate is available to work on site 2/3 days a week minimum.
As part of an implementation project team, build and deliver solutions ensuring user requirements (Stories) are delivered to specification.
Completion of enhancement requests and new functionality requests to meet business needs
Build of service catalog items and workflows in ITSM and CSM modules
Also, build of HR Service items and Lifecycle events
Where requested, lead aspects (e.g. demos/training/solutions) of the overall development to deliver value and successful outcomes the customer.
Have an awareness of the impact of the solutions you are providing to other areas of the platform
Where necessary help out with day to day admin tasks on the ServiceNow platform
Provide coaching for more junior colleagues sharing experience and accumulated knowledge to help them develop
Furthermore, Preparation of documentation as necessary
Lastly, experience managing, maintaining and developing ServiceNow ITSM application
Firstly, Business Rules, Client Scripts, Workflows and Service Portal
Also, experience of testing and creating test scripts
Likewise, strong knowledge of ITIL principles
Comfortable with agile and waterfall methods of working
Fast learner with an ability to get up-to-speed in a short space of time
Experience managing, maintaining and developing ServiceNow HRSD, CSM and FSM applications
Virtual Agent development
Any experience of on-premise ServiceNow environments an advantage.
Experience building custom integrations between ServiceNow and 3rd party applications
Also, ServiceNow certifications in ITSM, CSM, HRSD, FSM
Finally, form Design and UI Actions
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