Technical Service Desk Analyst Job in Southampton

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A fantastic Technical Service Desk Analyst opportunity has arisen for an experienced Technical Service Desk Analyst to join our prestigious client based at their offices in Southampton.
Role will be site-based initially but will be remote two days a week once the new telephony system is installed.
Hours of cover are 7am-18.00 on a shift basis 37.5 hours a week.

Job Summary
Providing world-class technical IT Support to our varied 1400 users across the UK.
Spread across three major brands, you will support industry-leading businesses in the pursuit of achieving their primary goals. This technical role will help them maintain systems access covering a range of technologies, solutions, hardware and applications.

You will join a collaborative team in a fast-paced and exciting environment.

Benefits
• Competitive salary
• Hybrid working
• Excellent pension scheme
• Flexibility
• 25 days holiday
• Online benefits
• Death in service
• Onsite parking
• Profit share scheme
• Training opportunities

Main purpose of the job:

• Maintaining general user workspace devices, systems and access
• Supporting an MS Windows-based environment (competent in Active Directory, Microsoft Exchange, O365 and networking technologies such as switches, routers, CAT5e/CAT6 cabling, DNS, DHCP)
• Support mobile computing devices (laptops, iPads, Phones, tablets, ePods)
• First line support of corporate ERP solution
• Involvement in installations, rollouts and upgrades
• Potential participation in projects

Knowledge & Experience:

• Certifications such as:- ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas etc.
• Service Now experience
• Working in a business to business environment
• Demonstrable experience working in an enterprise-level Service Desk environment in line with ITIL best practice

Personal attributes:

The ideal candidate will be passionate about IT and delivering the highest level of service. An effective communicator who enjoys keeping colleagues and customers informed, giving confidence that their issues will be resolved. You will hold yourself to the highest standards of service. You will take ownership of problems and see them through to full resolution to the customer’s delight. You will keep yourself up to date with current technology trends and enjoy getting into the detail.
The purpose of the role is to respond effectively to incidents and requests restoring service or fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders.

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