Third Line Support/ Infrastructure Support engineer

Job Ref No

js 3756


up to £50k plus ben

Start Date



Full Time



Third Line Support/ Infrastructure Support engineer

A fantastic opportunity has arisen for a Third Line/ Infrastructure Support engineer to join fast growing, dynamic organisation based at their prestigious offices in Chippenham with flexible working from home available.

As a Third Line Support/ Infrastructure Support engineer this is a great opportunity for an experienced IT Support Engineer to become the next integral part of our clients rapidly expanding team and business. Working as a key escalation point for the ITIL aligned Service Desk team, while incorporating exciting opportunities for project and infrastructure work.

Excellent customer service is at the heart of what they do – they are seeking a proven technical professional with a methodical approach to problem-solving who is equipped with the skills and ability to deliver service at the extremely high standard our customers rightfully expect from our client. They specifically look for individuals that can explain technical concepts simply and concisely, with a “can do” attitude.

You will be an exceptional helpdesk professional, who is willing to learn from others and educate the more junior members of the team, while striving to benefit and add value for our customers. You will be keen to learn and progress and willing to study for industry recognised qualifications.

Essential skills
Exceptional customer service skills and telephone manner,
Three years’ experience working on a service desk,
Windows Server 2012, 2016, 2019,
Active Directory, Group Policy, DNS, DHCP,
Office 365 & Azure (migration, deployment management),
Managing wired & wireless networks, including switches, routers, firewalls (including VLANs, STP, LACP),
Secure networking, VPNs, ACL, IPS, IDS, and
Technical backup and disaster recovery.
Desirable skills
Microsoft Azure / Office 365 / Modern Desktop certifications,
Experience with VMware / Hyper-V hypervisors, and
Microsoft Security (EMS, ATP, Intune).

Your working week will consist of 37.5 hour per week Mon-Fri. Due to the nature of this role, some work at weekends and outside of normal hours may be required. Travel to customer sites will also be required, so please only apply if you have a full UK driving licence and access to your own vehicle.

Benefits include:
Great working atmosphere and environment
Development and training opportunities
Lots of employee socials and events
Bonuses and wage increases
Lots of cake and bacon (or veggie) sandwiches!
And of course, you get to work for a fast-growing, modern, market leader!

This role requires a DBS and BPSS check.

So if you are a Third Line Support engineer looking for your next exciting career move apply now!

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