Contract IT Roles

We have a great it contract role for a Desktop / Laptop support Engineer. This is an onsite based in Aldermaston Reading, The working hours are between 7-5. The day rate is
£210-£220 and is inside ir35. DV clearance required

The client are looking for a customer-focused and enthusiastic Desktop/laptop /MPS support engineer to work as part of our onsite Technical Team, with a genuine interest in solving peoples IT issues.

The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT Support teams.

We are looking for the following behaviours

Firstly, champion teamwork and knowledge sharing
Secondly, collaborate with other technical leads and promote integration.
Also, be professional, positive and have an aptitude of solving problems and delivering service improvement
Likewise, be politically savvy and understand the stresses and priorities of our customers.
Furthermore, demonstrate good organisational skills, reliability, and conscientiousness.
Lastly, able to work under pressure and use your own initiative.

The candidate must be prepared to work on a nuclear licensed site & obtain DV clearance.

Firstly, provide a high level of customer service, ensuring the customer is kept updated throughout the life cycle of the call.
Secondly, be responsible for the managed refurbishment of PC across all sites and all Networks.
Likewise, execute last minute requests for work in the highest profile locations – VIP
Also, manage a 180+ Conference rooms with the latest Audio-Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements.
Hands on experience of day-to-day responsibilities for overall PC build / hardware maintenance and troubleshooting end user devices. (Laptops / desktop /Printers)
Learn, manage, support, and take responsibility for new hardware systems as required
Work in a timely and organised manner in conjunction with high profile project plans. Must be  able to provide problem diagnosis to management coherently and recommend possible resolutions.
To demonstrate initiative and ability to resolve customer problems under pressure in a fast-paced environment whilst remaining calm.
Furthermore,  carry out any other duty in relation to the delivery of the contract as required by the Service Line lead.
This is an onsite role only.

ESSENTIALS SKILLS/QUALIFICATIONS:

Professional verbal and written communication skills
Excellent customer service skills
Good knowledge of EUWS support models and best practices
Hardware break/fix support of HP and Lenovo desktops and laptops
Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages
Working knowledge of PC and peripheral hardware
Knowledge of MOD security classifications and guidelines
Lastly, full UK Driving Licence is needed

DESIRABLE SKILLS/QUALIFICATIONS:

ITIL Foundation
SCCM Knowledge and application

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