SC Cleared Field Service/ Data centre Engineer 5418
£400-£425 a day
Data centre Engineer
We have an exciting opportunity for an SC Cleared Field Service/ Data centre Engineer to join a blue chip organisation in Hampshire on an initial 5 month contract.
Provides onsite technical customer support:
Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
Must be able to be scheduled for work on shifts occurring at any time of day.
Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips
Performs service in a cost effective manner.
Displays professional attitude and courtesy while on site.
Maintains effective communication with customer and our customer support center during repair process and any projected delay.
Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.
Likewise, analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems.
Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.
Also, must follow customer specific repair procedures.
Assesses current and future customer needs based on usage of the system.
Inventory / Parts Management:
Determines needed parts and quantities based on contracts in service area.
Returns bad or excess parts in a timely manner.
Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.
Accurately completes and timely returns audit forms, email replies, timesheets and expense reports.
Attends and participates in regularly scheduled team meetings.
Lastly, accounts for all activities correctly using Field Point time reporting utility.
Minimum seven (7) years specific experience working with OEM data center hardware
Successful Prior Field experience
Solid technical aptitude
Understanding of different OEM equipment with the ability to grasp new products/concepts
Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
CompTIA A+ and Server + required
Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements.
Be able to assume an on-call status position and respond based on service level agreements within assigned territory.
Also, be able to maintain regular working hours assigned, if site specific assignment.
Likewise, be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.
Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
Bachelor’s degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred
Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car).