Customer Service Specialist Opportunity in London

About the Job

We have an exciting opportunity for a Customer Service Advisor to join a well-established organisation in London on an initial one-month contract. This fully onsite role is perfect for someone who excels in a fast-paced environment and is eager to provide top-notch customer service.

Key Responsibilities

First Point of Contact:

Serve as the first point of contact for customers, handling a wide range of enquiries and providing exceptional service.

Professional Communication:

Communicate professionally and clearly by telephone in various circumstances with different types of customers. Maintain control of the conversation and a calm demeanour at all times.

Complex Enquiries:

Handle complex enquiries and issues, dealing effectively with more demanding customers.

Council Policies and Procedures:

Have a broad understanding of council policies and procedures to provide accurate information and assistance.

Customer Service Skills :

Demonstrate excellent customer service skills, ensuring a positive experience for all customers.

Skills and Qualifications

IT Proficiency:

Strong navigation and keyboard skills, along with knowledge of IT software and systems, including Microsoft Word and Excel.

Call Centre Experience:

Proven experience of at least one year working in a busy, pressurized environment of a call or contact centre.
Customer Service Experience:

Demonstrable skills in customer service, with a proven ability to handle complex enquiries and demanding customers.

Rota System:

Willingness to work to a rota system covering business hours from 8 am to 5 pm.

This role is an excellent opportunity for a customer service professional to join a dynamic team and make a significant impact. If you have the skills and experience listed above, we encourage you to apply.

Apply now to join our dedicated customer service team and help us provide outstanding support to our customers in London!

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