Field Service Engineer job in Zurich

If you are looking for a Field Service Engineer job in Zurich, we have an exciting opportunity. This is a permanent role working for a chip company in Zurich.

The Field Service Engineer is responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory or assigned to a specific account, supporting the customer per the terms of the SLA (Service Level Agreement). Specifically, the FSE responds to customers’ system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations. An FSE must be available to respond to customer issues 24/7 and service all equipment, regardless of product training, within the designated service area.

Must also have a thorough and broad knowledge of system configuration and equipment compatibility requirements and limitations across various OEM product lines. The FSE has the skillset to review machine logs internal to the device. As an FSE, you must be willing to participate in the After-Hours Support Team (if assigned), providing the first response to incoming customer service requests after normal business hours or hours as assigned per customer contract. The customer support center may field and coordinate calls during scheduled and unscheduled hours.

What you’ll be doing:

Firstly, provide onsite technical customer support.

Secondly, to ensure a timely, professional, and effective response to customer service needs and maintain a high level of customer satisfaction

Also, you must be able to be scheduled for work on shifts occurring at any time of day.

Provides effective problem analysis and identification remotely before arrival at the customer site; determines needed parts and documentation to minimize downtime and multiple trips

Furthermore, perform service in a cost-effective manner.

Displays a professional attitude and courtesy while on site.

Maintains effective communication with the customer and our customer support center during the repair process and any projected delay.

Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques, and conducts operating system analysis to ensure timely and effective repair.

Analyzes, diagnoses, troubleshoots, and repairs hardware, storage area network, and system configuration and compatibility problems.

Utilizes multiple tools for remote system connection to perform remote diagnosis, repair, or configuration changes.

Follows customer-specific repair procedures and assesses current and future customer needs based on usage of the system.

Inventory / Parts Management:

Determines needed parts and quantities based on contracts in the service area.

Returns bad or excess parts in a timely manner.

Manages an accurate inventory count, daily and as required, and performs bi-yearly physical inventory counts.

Administrative:

Accurately completes and timely returns audit forms, email replies, timesheets, and expense reports.

Attends and participates in regularly scheduled team meetings.

Accounts for all activities correctly using the Field Point time reporting utility.

What we’re looking for:

Firstly a Minimum seven (7) years specific experience working with OEM data center hardware

Secondly, Field experience

Also, solid technical aptitude

Understanding of different OEM equipment with the ability to grasp new products/concepts

Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)

Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first

Proven ability to work independently, while exhibiting leadership and collaboration, when working with others

CompTIA A+ and Server + required

Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements.

e able to assume an on-call status position and respond based on service level agreements within assigned territory.

Must be able to maintain regular working hours assigned, if site specific assignment.

Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.

Bonus Points:

Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful

Bachelors degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred

Education needed:

High School Degree required

Travel required:

Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car).

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