Field service engineer jobs advert image
Job Title

Senior Hardware Field Service Engineer 5447

Job Ref No



£27K - £29K

Start Date



Field Service Engineer





Field service engineer jobs

If you are looking for Field Service Engineer jobs, GTS have a great role that could be perfect for you.

This is an exciting full time role for a Senior Hardware Field Service Engineer covering the North East area. However candidates must be based within 30 minutes from the centre of Newcastle.

Senior Hardware Field Service Engineer Role overview:

Firstly, as a Hardware/ Field Service / Server engineer you will have: server Hardware Break fix experience – Servers across the board, HP/Lenovo/Dell, good experience and knowledge is essential. Laptop/Server accreditations and retail experience would be desirable

Secondly, cover the on call rota Monday to Monday including weekends. Also, you will need to be flexible around travel and working hours.
This role offers a company car, tools, laptop, mobile phone. All expenses and mileage will be paid for and there will be overtime available plus an on call rate paid
Shifts will start at 08:30am and be 7.5 hours long.

The Senior Hardware Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served “Field Service Engineer”, a confident communicator at all levels and work well as part of a team. The position will report in to Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.

The role will involve :

Firstly, being able to be capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment.
Secondly,  be proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK.
Ability to follow documented procedures and adhere to safety and ESD precautions at all times.
Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job.
Develop, grow and maintain professional working relationships with all internal stakeholders.. Call Control, Tech Vetting teams.
Endeavour to provide all customers with the best level of customer service and support.
Complete documentation including Field Service Call reports, Customer Checksheets. Also,  ensure these are returned within SLA timescales.
Work proactively with call allocators to ensure SLA’s are met in the most economic way.
Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded.
Lastly, additional activity as directed by Senior Management.

Key Experience Needed

Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers.
Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop.
At least 6 years customer facing IT industry experience.
Capable of working independently on a wide range of products.
Excellent communication skills & customer service skills.
Must be to work well under pressure.
Able to maintain a consistent high standard of quality and professionalism.
Great at time management and team player
Also, have good awareness of ITIL methodologies and best practice.
Furthermore, previous employment in a similar role.
Ability to show flexibility to help the changing needs of the team.
Adhere to company standards and procedures at all times unless otherwise directed.
Likewise, have a good track record of excellent customer relationships.
Maintain all appropriate Manufacturer Server Accreditations where applicable
Highly enthusiastic, approachable and self motivated to achieve targets.
Also, ability to prioritise workload effectively.
A Methodical and accurate approach to the job is critical.
Team focused – a genuine passion to deliver excellence through continuous development and improvement.
Be able to remain positive at all times and influence those around you.
Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike.
Previous Senior Field Engineer experience desirable.
Analytical, with exceptional attention to detail.
Innovative thinking, in terms of service quality and improvements
Lastly, a full UK Driving Licence in needed.

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