IT Trackside Support Engineer – 106 Formula 1 team!
106
£35,000-£38,000
ASAP
IT Trackside Support Enginee
Contract
Brixworth
If you are looking for a great contract role at Formula 1, we have a fantastic opportunity for an IT Trackside Support Engineer. This is a fixed-term contract. The start date is ASAP and has an annual renewal. The salary is £35,000–£38,000
A leading UK IT service management company has an exciting opportunity for IT trackside support engineer to work on our client site in Brixworth.
This is an excellent, exciting opportunity for anyone who is a Formula 1 enthusiast to join our team at a client site in Brixworth. This role is perfect for someone who is experienced in IT Support/Service Desk environment to provide high-quality infrastructure network support in a customer-focused role. The applicant must be able to display an infectious customer service attitude, have a Foundation certificate and a good working knowledge of ITIL. He or she will be working in a fast technical based environment with challenging deadlines. The service is delivered through the service desk and the IT Support function, therefore excellent communication skills and an attention to detail is a must. Excellent spoken and written English is essential.
First, provide first-class IT operational support in the Trackside and TestOps specific areas in the business for all IT services.
Also, work closely together within a small team to deliver a very high level of IT support to key business stakeholders
Work through intense shadowing and training regimes to finally be in the hot seat, providing dedicates 24×7 remote support to trackside staff at Formula 1 and Formula E staff during the race seasons
Balance priorities quickly and effectively while managing customer expectations.
Use a strong and broad ranging technical and customer focused background to deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines.
We need this person to deliver.
Support and deliver technical solutions throughout all stages of the ITIL service lifecycle.
Exceed customer expectations while offering additional support and guidance to fellow Service Desk team members
Ensure that all tasks adhere to defined processes, architectural principles, and regulatory requirements, corporate compliance, and industry best practices.
Develop successful relationships both within the team and with third parties.
Likewise, own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
Identify enhancements to IT services, processes, and procedures, and by doing so, improve quality, reliability, availability, security, and performance across the IT landscape
Champion change and drive service improvements.
The role requires the ability to deliver on both operational and project activities against deadlines, and SLAs. Thus, flexibility is essential in this position. Applicants must be able to provide out-of-hours
maintenance and support, including trackside and race team support on a rota basis.
Windows 10 and 11 operating systems / mobile operating systems
Microsoft Office 365
Active Directory and Group Policy Management
Good knowledge of networking, including TCP/IP, DNS, DHCP, WAN, and LAN.
Knowledge of storage systems, performance, and availability monitoring toolset
First, ITIL Foundation
Secondly, Degree or equivalent
Desirable
Also, Microsoft Certifications
Likewise, Cisco Certified Network Associate (CCNA)
Very keen interest in Formula 1 and Formula E Motorsport
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