IT contract jobs advert
Job Title

Infrastructure Support Engineer III – Red Hat Linux enterprise support 5594

Job Ref No




Start Date



Support Engineer





IT contract jobs

If you are looking for IT contract jobs, GTS has some excellent roles. This role is for an Infrastructure Support Engineer III (Red Hat Linux Enterprise Support) and is based in Edinburgh. The contract term is 3 months. The day rate is £340; this position is inside IR 35, therefore it is only suited to umbrella contractors. SC clearance is needed for this role.
Site hours are: 07:00–16:30 Mon–Thurs and 07:00–13:30 Fri; hours to be agreed.

Role overview:

We are looking for a customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving people’s IT issues to backfill our business-as-usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills, and be willing to collaborate with the wider IT support teams.
The 3rd line team is expected to resolve a wide variety of server and storage incidents and requests while minimizing disruption to our users. We’re looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.
The successful candidate will be someone who can blend first-rate customer service with first-rate technical skills. Previous experience resolving third-line issues in an enterprise environment is essential.

Needed for this role:

Firstly, you must have excellent knowledge of Red Hat Linux Enterprise (v4 and upwards), including installation, configuration, and imaging.

Secondly, excellent working knowledge of Red Hat Network Satellite for system management and performance reporting

Also, be able to provide support for L2 and L3 operational activities and troubleshooting.

Likewise, be able to stabilize newly developed infrastructure solutions using Red Hat methodologies in complex customer environments.

Demonstrate the ability to methodically work through issues.

Must be able to deal directly with clients in a friendly and highly confident manner, demonstrating excellent internal and external customer communication skills.

Achieve high levels of customer satisfaction.

Author processes and working instructions

Work within challenging SLAs and follow escalation paths to the leadership team and product specialists promptly when required.

Represent the 3rd line team from a Linux perspective in customer meetings.

Furthermore, a Red Hat Certified Engineer or other Red Hat/Linux related certification

To manage a range of Linux technology’s RHLE, RHNS, and kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer’s site

Utilisation of RHNS for compliance management, provisioning of services and resources, content control, and system security and integrity

Lastly, RHLE has high availability, including clustering, fencing, and unfencing.

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