ITSM Transition Manager / Lead 73
73
£450 – £580 a day
ASAP
ITSM Transition Manager
Contract
London
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We have a great 6 month contract opportunity for an ITSM Transition Manager / Lead. This role is based in Farringdon, London. This is a full time role with 3 days a week working on site. The day rate is between £450 and £580 a day. This role is inside IR35; as a result, it is only suited to umbrella contractors.
We are seeking an experienced Service Transition Manager for a 6 months contract, working a hybrid of 3 days per week in Farringdon, London, and 2 days per week from home. The ideal candidate will have strong experience delivering transitions from project to support services in a software service company. However, MSP, or internal IT services, will be considered. Delivering within an ITIL environment is a must!!
We expect 5+ years of experience; you will be the number 2 service transition principal.
providing daily support and guidance to the transition managers based in other European locations.
The successful candidate will have a proven track record of successful end-to-end IT service transitions, knowledge of ITIL4 best practices and service transition processes, and experience in managing service transition activities for a global technology company, matrix leadership, and project
management skills, excellent communication and interpersonal skills, problem-solving skills, and analytical skills, and the ability to work in a fast-paced and dynamic environment.
First, a minimum of 5 years’ experience working in an IT service environment within a complex and diverse company, with 3 years being in a service transition management role.
Secondly, have demonstrable experience and aptitude for working in a matrix environment successfully.
You must have strong relationship-management and negotiation skills.
Likewise, experience working for a managed services provider is an advantage, but not essential for this role.
First, ITIL® certification
Secondly, extensive teamwork experience, good leadership, engagement, and motivation of others Inventors towards a common goal.
Furthermore, experience in project management and a proven ability to manage all types of work and workloads required to successfully deliver a high performing service
Most importantly, experience delivering services in challenging environments and influencing change.
Be able to work well under pressure, quickly react to changes, and adapt strategies.
Excellent written and verbal communication skills are needed, including the ability to relate well with users at all levels and careful attention to detail.
Must have excellent communication and interpersonal skills and the ability to work in a fast-paced and dynamic environment.
Lastly, excellent analysis and problem-solving skills.
You must have a passion for technology and always keep up to date with new technologies, platforms, techniques, languages, and innovations.