IT engineer jobs

If you are looking for IT engineer jobs, GTS is here to help. This role is for a Junior IT Engineer based at London Gatwick.

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Role overview

As a Junior IT Engineer based at Gatwick UK, your primary responsibility will be to manage and resolve technical issues that are escalated from the helpdesk. You will work closely with end users to troubleshoot and resolve hardware, software, and connectivity problems, while also contributing to various business projects.

Key Responsibilities

Incident Response

First, address and resolve customer incidents and service requests escalated by the client service desk within agreed Service Level Agreements (SLAs).

Secondly, provide troubleshooting and fault diagnosis for network, hardware, and infrastructure issues, ensuring resolution within specified timeframes.

Likewise, keep the client service desk updated on progress for each incident to ensure accurate tracking and communication.

Escalation and Support

You must promptly escalate unresolved issues or complex incidents to more experienced engineers to maintain adherence to customer SLAs.

Also, engage in proactive checks such as “floor-walking” to identify and resolve potential issues before they are formally raised as incidents.

Rotational Schedule

Work on a rotational schedule of 4 days on and 4 days off, with shifts from 06:00 am to 06:00 pm or 06:00 pm to 06:00 am.

Needed for the position:

First, you must have a minimum 12 months in an IT support role or equivalent qualifications

Secondly, be proficient in the latest technologies and solutions

Furthermore, have a strong understanding of Microsoft Windows Desktop software

Likewise, have knowledge of network protocols, server hardware, and configuration

Most importantly, a 5-year UK working history is needed for airside clearance.

Also import, you will need a full UK driving license.

Must have good verbal and written communication skills

Capable of lifting or pushing 20-40 kilograms, standing or kneeling for extended periods, and using mechanical tools

Personal Attributes

Firstly, you must be self-motivated and have a willingness to learn and adapt to new challenges or changes.

Second, be passionate about delivering high-quality service to end us

Role benefits

Holiday leave, life insurance, shift allowance, and Perkbox discounts

Other Junior IT Engineer roles

First, located in London, salary £25,008.  

Second based in Newcastle, salary £ 25,008 

Also, in Bristol, Salary £ 25,008

Based in Manchester, Salary £25,008 

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