IT Jobs in Edinburgh

If you are looking for IT jobs in Edinburgh, we have a great contract role for a SC cleared Desktop Support Engineer. The contract term is 3-6 months, and the day rate is £225. The hours are 37.5 hours a week between 07:30 and 17:30, Monday and Thursday, and 07:30 and 16:00 on Fridays. Please note that you must already hold SC Security Clearance.

Supporting one of our clients based at the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant.

Key requirements:

Firstly, assist the 3rd Line support teams with laptop, desktop, and VDI terminal support tickets.

Secondly, hardware installation, upgrade, or break fix for desktop, laptop, and server

Also, smartphone support

Assisting with customer projects

Create and update procedural documentation.

Basic telephony support and cable patching

Provide second-line operational support across a variety of platforms.

Lastly, an initial investigation and reporting of network failures.

Essential Skills and Qualifications:

Must have good knowledge of Microsoft Windows 10 operating systems (deployment, configuration, and support).

Likewise, knowledge of Microsoft Office 2010 onward

Also, working knowledge of Active Directory: Users and Computers

Have an understanding of DNS and DHCP.

Working knowledge of Cisco AnyConnect VPN

RSA Secure Login Administration

Proven and demonstrable software and hardware troubleshooting skills

Knowledge of Microsoft SCCM and OS/application deployment

Good written communication: concise and accurate call logging, documentation, and email correspondence

Finally, be able to work well as part of a team or independently.

Desirable skills / qualifications:

ITIL Version 3/4 Foundation

CompTia A+ Certification

Microsoft Windows 7/10 training and certification

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