Senior Field Service Engineer 5566
5566
£27K to £29K
ASAP
Senior Field Service Engineer
Permanent
East Anglia
If you are looking for IT jobs in Essex, we have an great role for a senior field service engineer to join a blue-chip company. Your ideal location for this role is Essex. The salary range is £27K to £29K. The hours are Monday to Friday; pick up kit by 8:00 as local PUDO is working on client site up until 17:30; overtime is available. Benefits: car + parking cards and fuel cards + pension + on-call payment. The start date is as soon as possible.
Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment, including servers, PCs, laptops, printers, and point of sale systems (EPOS) at various customer locations across the UK. Ensuring company processes, procedures, and contractual requirements are followed while maintaining high levels of customer service. You must be an experienced “Field Service Engineer,” a confident communicator at all levels, and work well as part of a team. The position will report to Team Leaders and Resource Managers (Field), but will also have critical relationships with call control and technical vetting teams with Field Services.
Firstly, capable of working independently and remotely, required to perform on-site troubleshooting on a wide range of products in a software or hardware environment.
Secondly, be proficient in the installation, configuration, and support of servers, desktops, and EPOS environments, and in addition, be able to connect to and install client software for various networking platforms at various customer locations in the UK.
Likewise, the ability to follow documented procedures and adhere to safety and ESD precautions at all times.
Also, be able to demonstrate strong problem-solving techniques with the ability to adapt and learn on the job.
Develop, grow, and maintain professional working relationships with all internal stakeholders. Call Control and Tech Vetting Teams.
Ensure processes, procedures, and contractual agreements are being followed correctly.
Endeavour to provide all customers with the best level of customer service and support.
Complete documentation, including field service call reports and customer checksheets, and ensure these are returned within SLA timeframes.
Work proactively with call allocators to ensure SLA’s are met in the most economical way.
Have a solid understanding of customers SLA requirements and use initiative to ensure the expectation is met and exceeded.
Lastly, any additional activity as directed by senior management
Firstly, excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers.
Secondly, manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop.
Likewise, at least 6 years customer facing IT industry experience.
Also, capable of working independently on a wide range of products.
Must have excellent communication skills.
Excellent proven organisational and customer service skills.
Able to work under pressure.
Also, able to maintain a consistent high standard of quality and professionalism.
Excellent Time management skills.
Team Player – ability to work as part of the team to deliver operational excellence.
Awareness of ITIL methodologies and best practice.
Previous employment in a similar role.
Ability to show flexibility to help the changing needs of the team.
Adhere to company standards and procedures at all times unless otherwise directed.
Maintain excellent customer relationships and maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service
Maintain all appropriate Manufacturer Server Accreditations where app
Firstly, you must be able to obtain security clearances (BPSS and SC) (NPPV3 is great to have but not essential).
Secondly, X86 Server Hardware Break Fix Skills (can replace all components, upgrade BIOS/firmware)
Laptop hardware break-fix skills (replace all components)
Must be able to hold main vendor certifications on servers and laptops (Dell, HP, Lenovo)
Will form part of an on-call rota covering 24*7*365 call outs.
Senior Engineer: good to have experience and skills
NetApp: major advantage to hold this
Retail/Point of Sale (POS)
Firstly, I am highly enthusiastic, approachable, and self-motivated to achieve targets.
Ability to prioritize workloads effectively.
A methodical and accurate approach to the job is critical.
Team-focused: a genuine passion to deliver excellence through continuous development and improvement.
Be able to remain positive at all times and influence those around you.
Excellent communicator who can remain objective and focused with customers and internal agencies alike.
Good relationship management skills.
Previous senior field engineer experience is desirable.
Analytical, with exceptional attention to detail.
Innovative thinking in terms of service quality and improvements
Must have a full UK driving license.