IT jobs in Birmingham

If you are looking for jobs in Birmingham, we have a great role for a Field Service Engineer who needs to be in located in Birmingham or the surrounding areas. The salary ranges from £25,000 to £27,000. The working hours are Monday to Friday; pick-up kit by 08:30 as local PUDO is working on client site up until 17:30; overtime is available.
Benefits: medium-size van; parking card and fuel cards; pension
Start date: ASAP

Role overview

Firstly, travel between a wide variety of customer sites to provide IT support services to meet contractual requirements.
Secondly, provide support services for a range of IT equipment, including but not limited to PCs, laptops, tablets, printers, peripherals, and point-of-sale systems
Likewise, perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
Also, obtain and maintain a set of vendor certifications as required to perform the role.
Follow documented procedures and provide constructive feedback for continuous improvement.
Always adhere to safety and electric static discharge (ESD) precautions.
Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out.
Participate in the on-call rota, which includes mornings, evenings, and weekends (on Call allowances apply.)
Providing support services to the wider teams within the Integrated Technology Solutions department
Lastly, flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply.

Qualifications Skills and Experience

Firstly, experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printers, and peripherals
Secondly, the ability to install and configure software as per customer requirements
Furthermore, hold relevant and current vendor certifications from companies such as Dell, Lenovo, IBM, and HP.
Also, a good all-round understanding of hardware maintenance and break-fix
It is essential to obtain or hold UK security clearances such as SC and NPPV3 as required to attend to an external and varied customer base.
Likewise, quality-focused with excellent attention to detail
Capable of working independently and remotely on a wide range of products
Methodical and quality-minded with a right-first-time approach to all work but able to recognise when to request support
Passionate, professional, with a ‘can-do’ attitude who works on their own initiative or as a team towards agreed-upon common goals.
Results-oriented with a track record of success in achieving and exceeding goals
Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
Must be able to obtain security clearances, BPSS, and SC (NPPV3 is great to have but not essential).
Hardware break-fix experience
It would suit an ambitious engineer wanting to get a foot on the ladder of field services break fix (chance to train up and become a senior engineer).
Most importantly, a full UK manual driving licence is required.

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