Jobs in Ipswich

If you are looking for jobs in Ipswich. We have a great role for a senior desktop engineer. This is a full-time permanent position, working 37.5 hours per week, Monday to Friday, 09:00–17:15. The salary is between £30,000 and £33,000. For this role, you must be willing to undergo the client’s security clearance process. This position is based onsite in Ipswich 

Needed for this role:

Firstly, be able to deal directly with clients in a friendly and highly confident manner.

Secondly, be a good troubleshooter when working with unknown hardware and  software issues related to desktops, laptops, workstations, peripherals, and associated accessories.

Also, be experienced in VIP support and engagement.

Troubleshooting known and unknown software issues related to Windows platforms

Building and deploying PCs, patching network points, troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks

Providing ‘Hands and Eyes’ support to other teams

Processing documentation and knowledge base article management

Using the onsite call management system to update and close calls to specific SLAs

Lastly, perform stock control and asset management, ensuring the desktops and laptops are correctly added to the database and the status is updated when applicable.

Essential skills / qualifications:

Firstly, knowledge of current and past Microsoft Windows operating systems

Likewise, knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune, etc.)

Also, experience in Windows imaging techniques (network and local)

Microsoft Active Directory and Azure Active Directory knowledge

Furthermore, remote desktop support tools and desktop/printer configurations

Excellent interpersonal and communication skills

Must be able to work independently and as part of a team.

Experience and technical knowledge of IT, PC’s, peripherals, and their architecture

Break Fix, IMACs, Incidents, Projects

Experience with Ticket Management

Comfortable with liaising and working alongside third parties

Finally, display flexibility and the ability to manage your day effectively.

Desirable skills / qualifications:

ITIL Foundation

3 – 4 years experience supporting Windows environment

Windows certification

As an Employee you will benefit from:

Flexible benefits including, private medical and health insurance, basic cover paid by employer

Free eye test vouchers

Company pension scheme

Income protection after 6 months’ service should you be off work due to serious illness

23 days holiday rising by 1 day per year to max 25

Option to purchase / sell additional holiday

Life insurance

Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

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