Job Title

Desktop Support Engineer 90

Job Ref No

90

Salary

€42,000

Start Date

ASAP

Subtitle

Desktop Support Engineer

Contract

Permanent

Location

Marburg

IT jobs in Marburg

If you are looking for jobs in Marburg, we have a great opportunity for a permanent Desktop Support Engineer to join a blue-chip company in Marburg. This is an onsite role, and the salary is €42,000. You need be fluent in German and English for this position. The working hours are Monday through Friday, 09:00 to 17:30.

For other great career opportunities and IT jobs in Marburg, check out our jobs page. If you cannot find the role you are looking for register today to be kept up-to-date with all our latest roles.

Role overview:

First, you will deliver first-class service and problem resolution for customer issues.

Secondly, provide timely communication on issue status and resolution.

Also, maintain ticket updates for all reported incidents.

Install, upgrade, and troubleshoot Windows OS, Microsoft Office, and other desktop applications.

Likewise, install, upgrade, maintain, and troubleshoot printers and other IT assets.

Perform preventative maintenance tasks on computer hardware.

Complete remedial repairs on desktops, laptops, printers, mobile devices, and other peripheral equipment.

Lastly, use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware, and software.

Experience needed

Most have 1-2 years’ experience in Windows desktop support.

Likewise, experience with Windows 7-10, Microsoft Active Directory, GPO utilization, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, and Helpdesk ticketing systems (e.g., Service Now)

Furthermore, mobile device management, including iOS and Android devices; enterprise encryption solutions; Windows PC/laptop management via Active Directory

Also, proven analytical, troubleshooting, and problem-solving skills

The ability to multi-task, effectively determine priorities, and meet SLA’s

Excellent communication, rapport-building, and internal customer service skills

Last, you must be fluent in German and English.

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