Desktop Support Engineer 90
90
€42,000
ASAP
Desktop Support Engineer
Permanent
Marburg
If you are looking for jobs in Marburg, we have a great opportunity for a permanent Desktop Support Engineer to join a blue-chip company in Marburg. This is an onsite role, and the salary is €42,000. You need be fluent in German and English for this position. The working hours are Monday through Friday, 09:00 to 17:30.
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First, you will deliver first-class service and problem resolution for customer issues.
Secondly, provide timely communication on issue status and resolution.
Also, maintain ticket updates for all reported incidents.
Install, upgrade, and troubleshoot Windows OS, Microsoft Office, and other desktop applications.
Likewise, install, upgrade, maintain, and troubleshoot printers and other IT assets.
Perform preventative maintenance tasks on computer hardware.
Complete remedial repairs on desktops, laptops, printers, mobile devices, and other peripheral equipment.
Lastly, use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware, and software.
Most have 1-2 years’ experience in Windows desktop support.
Likewise, experience with Windows 7-10, Microsoft Active Directory, GPO utilization, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, and Helpdesk ticketing systems (e.g., Service Now)
Furthermore, mobile device management, including iOS and Android devices; enterprise encryption solutions; Windows PC/laptop management via Active Directory
Also, proven analytical, troubleshooting, and problem-solving skills
The ability to multi-task, effectively determine priorities, and meet SLA’s
Excellent communication, rapport-building, and internal customer service skills
Last, you must be fluent in German and English.
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