Jobs in reading full time

If you are looking for jobs in reading, full time. We have a great role for a Hardware and Technical Assessment Engineer. This role is based on site in Aldermaston, Reading. The salary is 28.5k–34.5k DOE. The working hours are from 7 a.m. to 5 p.m. You must hold an SC and be eligible for DV clearance for this role.

Key responsibilities:

We are looking for a customer focused and enthusiastic Hardware & Technical Assessment Engineer. The applicant should be technically competent, possess good written and verbal communication skills.

The Hardware & Technical Assessment Engineer role will comprise of the below

Firstly, The imaging of Laptops / desktops for deployment to customers and internal break fix teams.
Secondly, assessing the technical requirements against customers’ requests & liaising with suppliers for availability and quotes
Also, evaluating new desktop equipment and recommending additions and amendments to the hardware catalogue
Furthermore, physical warranty and non-warranty repairs to faulty stock.
The role will need to take into consideration of security requirements at the customer at site.
Behaviours
Champion teamwork and knowledge sharing
Must be professional, positive and have an aptitude of solving problems and delivering service improvement
Be politically savvy and understand the stresses and priorities of our customers
Demonstrate good organisational skills, reliability and conscientiousness
Lastly, be able to work under pressure and use your own initiative

JOB DESCRIPTION:

Firstly, assess and coordinate requests for non-standard desktop hardware
Secondly, engage with client support teams to evaluate security restrictions, and with external suppliers for pricing
Provide desktop hardware recommendations to the customer based on their business requirements
Also, ensure all requirements are recorded and agreed with end users prior to quotations being provided
Furthermore, evaluate new desktop equipment and provide recommendations to the business leads
Process quotation requests within SLA, escalating to the Team Lead and Service Line Lead in advance of any potential breach
Build standard and non-standard desktops within the agreed Service Level Targets
Undertake the facilitation and physical repair of both warranty and non-warranty desktop equipment
Ensure all tickets are managed in accordance to agreed best practices on the account and all activity and customer communication are recorded in the ticket.
IT Asset Management
Own and maintain a set of processes, knowledge articles and work instructions for the Hardware & Technical Assessment function.
Stock Audits on an Ad-hoc basis when the business requires.
Adhere to customer policies and procedures at all time’s

ESSENTIALS SKILLS/QUALIFICATIONS:

Firstly, Have a technical understanding of Desktop/ Laptop hardware
Secondly, experienced in fault finding and hardware break/fix repair
Also, must have excellent customer service skills
Likewise, excellent verbal and written communication skills
Basic knowledge of Active Directory and SCCM
Lastly, COMPTIA A+ or competently answer technical questions on interview

DESIRABLE SKILLS/QUALIFICATIONS:

(MCP) Microsoft Certified Professional

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