IT jobs in Southampton

If you are looking for IT jobs in Southampton, we have a great career opportunity for a Managed Services Engineer/Project engineer. The office is based in Southampton, but this position offers flexibility of hybrid working.

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Role overview:

 This is a full-time position that is primarily office based but, on occasion, can be fulfilled by hybrid working – working from home (WFH)/working from the office/working from a customer site. WFH is noncontractual, will only be permitted with prior authorisation from the position’s line manager or Director, and is be determined by business needs)

While normal office hours are observed, occasional out-of-hours duties may be required, including travel to client sites.

The core hours are Monday to Friday, 09:00 to 17:30, and the salary is £32,000-£35,000 p.a.

The managed services engineer plays a critical role in facilitating the delivery and onboarding of our clients managed support services to new and existing customers. This position ensures the successful deployment of managed IT support services as well as product-based managed services. The role involves leading the initial implementation, managing small projects, and ensuring customer satisfaction throughout the onboarding process.

Key Responsibilities

First, Lead Managed Services Onboarding: oversee the delivery and implementation of managed services, ensuring they are executed according to the agreed-upon timescales, technical deployment guides, and customer satisfaction levels.

Second, plan, organise, and deliver managed services deployments, ensuring tasks are completed on time and that the project meets the customer’s requirements.

Likewise, document customer solutions and tailor core IT processes to support customer systems effectively.

Accountability for Metrics: Ensure project delivery dates, gross margin, and time-based utilisation targets are met, along with maintaining high levels of customer satisfaction and timely project completion.

Lastly, issue resolution: identify and resolve issues during deployments and onboarding, proposing solutions that ensure timely service delivery.

Process Improvement: Create and follow company processes, continually seeking to enhance onboarding and delivery efficiency

Training & Development: Provide training to the service desk and project engineering team as needed. Collaborate with the Head of Proactive Engineering to build and evolve the Managed Services team.

Customer Relationship Management: Build and maintain strong relationships with customers, setting the tone for ongoing managed services relationships.

Skills needed

Must have excellent verbal and written communication skills with the ability to convey technical and product knowledge to clients, colleagues, and stakeholders.

Likewise, strong technical skills, including familiarity with software, hardware, and tools used within client services

Further, you must have exceptional problem-solving abilities to identify challenges and develop solutions that enhance customer satisfaction.

Also, have strong leadership skills to guide both customers and internal teams, ensuring successful service onboarding and ongoing support.

High level of attention to detail, with the ability to identify errors, improve processes, and maintain high-quality work

Be capable of assessing project risks and making informed recommendations.

Lastly. strong organisational and planning skills, with the ability to manage multiple tasks and meet critical deadlines

Be able to demonstrate the ability to build robust relationships and approach issues with a resolution-focused mindset.

Last, work effectively as part of a multi-faceted team, leading workshops and meetings confidently.

Qualifications and Experience

Experience: Minimum of 24 months in any project delivery or support role within a managed service provider environment.

Technical Knowledge: Experience with a range of client technologies, including email, antivirus, and security tools, and the ability to quickly acquire new skills

C-Level Engagement: At least 2 years of experience working with organisations at the C-Level.

Certifications (Beneficial)

Last, Mimecast Certified Product Professional

Cisco Meraki Solutions Specialist

Microsoft 365 Certified in Modern Desktop Administrator Associate, Microsoft Teams Administrator Associate, Azure Solutions Architect Expert and Microsoft Power Platform Fundamentals.

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