ob Title: Level 2 Desktop Support Technician

Location: Eatontown NJ

Contract Type: 6+ months

Rate: $300/day

Job Summary:

We are seeking a skilled Level 2 Desktop Support Technician to provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. The role requires strong problem-solving skills, excellent communication, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Provide L2 support for desktop, laptop, and peripheral devices.
• Troubleshoot and resolve Windows OS, Microsoft Office, and application issues.
• Install, configure, and maintain hardware and software for end-users.
• Support Active Directory, user account management, and permissions.
• Assist with remote support and ticketing systems (e.g., ServiceNow, Jira).
• Collaborate with L1 support and escalate complex issues to L3/IT teams.
• Maintain documentation of incidents, solutions, and procedures.
• Participate in IT projects, system upgrades, and deployments as needed.

Required Skills & Experience:

• 2–4 years of experience in desktop/laptop support (L2 level).
• Strong knowledge of Windows 10/11, Microsoft Office 365, and common business applications.
• Experience with Active Directory, Exchange, and network troubleshooting.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks efficiently.

Preferred:

• CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications.
• Experience with virtualization (VMware, Citrix) or cloud environments.

Additional Information:

• Contract length: 6 months with potential extension.
• Rate: $300/day.
• On-site presence required