Managed Service Support Engineer

📍 Dublin | Hybrid (3 Days On-Site, 2 Days WFH)
💰 €35,000 | 24 Days Annual Leave | Pension | Laptop & Phone

Are you an experienced IT professional looking to grow your career in a dynamic Managed Services environment? We’re hiring a Managed Service Support Engineer to help optimise and enhance our customers’ IT systems, working both remotely and on-site in Dublin.

Responsibilities

🔹 Alerts Management: Take primary responsibility for handling tickets in the Alerts queue
🔹 Continuous Improvement: Work with the Managed Services team to refine processes and reduce ticket volume
🔹 Root Cause Analysis: Identify and address recurring alerts to improve system stability
🔹 Customer Compliance: Review and report on updates, antivirus, vulnerability scans, and SOC coverage
🔹 Onboarding & Deployment: Support agent deployment and customer projects
🔹 System Maintenance: Research and develop repeatable software maintenance solutions
🔹 Firewall Configuration: Implement and manage firewall changes for security and toolset optimization
🔹 Client Engagement: Work closely with customers during onboarding and rollout projects

Requirements

✅ 2+ years’ experience in an MSP Support Centre role or similar
✅ Self-starter mindset, with a drive for efficiency and process improvement
✅ Knowledge of Datto RMM and alerts queue management (essential)
✅ Firewall configuration experience

What’s in It for You?

📅 Hybrid Working – 3 days on-site in Dublin, 2 days WFH
📅 24 days annual leave
💰 1.5% pension contribution
💻 Laptop & phone provided

If you’re ready to take the next step in your IT career, we’d love to hear from you! 🚀