Network Engineer 5590
5590
ASAP
Network Engineer
Permanent
Cambridge
If you are looking for Network Engineer jobs, we have a great role for a Network Engineer in Cambridge. The salary is between £30,000 and £40,000, depending on experience. This role is shift hours, and the shift patterns are 08:00 to 16:00, 09:00 to 17:00, and 10:00 to 18:00. There’s also an overnight on-call shift, which the 08:00 to 16:00 shift covers. Phone support only. This role is located in Cambridge; however, there will be a requirement to travel to sites all over the UK.
We are seeking an enthusiastic Network Engineer. You will be a second-line engineer with experience troubleshooting connectivity issues at the end-user level. You will be eager to develop your network skills with a view to becoming a full-time 3rd line network engineer in the future.
Ideally, you will have an educational background that includes network engineering principles as part of a degree in computer science or something similar.
You will be a client-focused individual who appreciates that client satisfaction is key to your personal success and the success of the business.
This is a great opportunity to learn from a seasoned network engineer while earning a competitive salary.
Your primary goal is to build up a solid understanding of networking by shadowing and assisting our senior network engineer.
Understanding is defined as:
Firstly, be able to document network information.
Secondly, assist in the setup of networks and contribute ideas and suggestions.
Likewise, suggest activities (common incidents and service requests) that can be performed by the service desk.
Also, create and curate relevant knowledge articles.
Lastly, create pass accreditations as required by the senior network engineer.
As a small client-centric organisation, our priority is always providing excellent support to our clients; therefore, you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer.
This includes, but is not limited to:
Providing second-line on-site and service desk technical support:
Firstly, attend customer and company sites for a minimum of 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their employees’s personal lives with last-minute changes).
Secondly, respond to and resolve complex technical issues.
Also, troubleshoot and diagnose hardware, software, and network-related problems.
Furthermore, collaborate with other teams to ensure the timely resolution of issues.
Likewise, document troubleshooting steps and resolutions in a comprehensive manner.
Firstly, deliver exceptional customer service by always demonstrating a professional and courteous demeanor with the ability to build strong relationships.
Secondly, communicate technical information to non-technical users in a clear and understandable manner.
Also, provide guidance and advice to customers on IT-related matters.
Maintain a high level of customer satisfaction by managing customer expectations and ensuring prompt issue resolution.
Must be well presented to showcase the professionalism of the company.
Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs).
Analyse incidents and identify trends to proactively address recurring issues.
Escalate incidents to the appropriate teams when necessary.
Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures.
As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude.
Firstly, a bachelor’s degree in information technology or a related field (or equivalent work experience).
Secondly, experience in a second-line role, providing technical support.
Also, you must have strong customer service skills and the ability to empathise with and communicate effectively with customers.
Have a solid understanding of IT infrastructure, including hardware, software, and networking concepts.
Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications.
Familiarity with the ITIL framework and IT service management principles.
Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
Effective communication skills, both verbal and written.
Ability to work independently and collaboratively in a team-oriented environment.
Troubleshoot and diagnose hardware, software, and network-related problems.
Collaborate with other teams to ensure the timely resolution of issues.
Utilise remote access tools to assist with troubleshooting and issue resolution.
Lastly, be able to document troubleshooting steps and resolutions in a comprehensive manner.
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