Service desk analyst contract jobs

If you are looking for service desk analyst contract jobs, GTS has some great opportunities. This role is for a  contract 1st Line Service Desk Analyst in Bristol. The initial term is 3 months, but it could lead to a permanent position. The hours are standard office hours, Monday to Friday. The day rate is £140 per day, this role is inside IR35, so it is only suited to umbrella contractors.

For other great Service desk analyst career  opportunities, check out our jobs page. If you cannot find the role you are looking for, register today to be kept up-to-date with all our latest roles.

About overview:

We are looking for a proactive and customer-focused 1st Line Service Desk Analyst to join our client’s dynamic IT support team in Bristol. In this role, you will be the first point of contact for customers, providing technical support and resolving IT-related issues. This is an excellent opportunity for someone who is passionate about technology and eager to develop their skills in a fast-paced environment.

Key Responsibilities:

First, Incident Management: Provide first-line technical support by logging, categorising, and prioritising incidents and service requests received via phone, email, or the ticketing system.

Sendly, Troubleshooting: Diagnose and resolve hardware, software, and network issues, escalating more complex problems to 2nd line support or relevant teams as necessary.

Furthermore, customer service: maintain a high level of customer service, ensuring users are kept informed of the status and progress of their requests.

Also, documentation: Accurately document troubleshooting steps, resolutions, and other relevant information in the ticketing system.

Likewise, User Support: Assist with user account creation, password resets, and access issues across various systems.

Continuous Improvement: Identify recurring issues and suggest improvements to reduce incident rates and enhance service delivery.

Lastly, work closely with other IT teams to ensure effective resolution of incidents and smooth operation of the IT service desk.

Key Skills and Experience:

First, technical knowledge: a good understanding of Windows OS, Microsoft Office Suite, common desktop applications, and ticketing systems. Familiarity with Active Directory, networking fundamentals, and remote support tools is a plus.

Secondly, problem-solving: you must have strong analytical and problem-solving skills with a focus on delivering effective solutions.

Also, communication: excellent verbal and written communication skills, with the ability to explain technical issues in a clear and understandable manner.

Likwise, customer focus: a strong commitment to providing exceptional customer service.

Time management: ability to manage and prioritise multiple tasks in a fast-paced environment.

Furthermore, previous experience in a service desk role is essential for this position. Other IT disciplines that do not have recent experience as service desk analysts will unfortunately not be suitable for this role.

Qualifications:

A relevant IT qualification (e.g., CompTIA A+, ITIL Foundation) is advantageous but not mandatory.

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