Job Title: System Administrator
Location: Chippenham, England (Flexible Work-From-Home Options)

About the Role
Our client is seeking an experienced System Administrator to join their team in Chippenham. This role is crucial for ensuring efficient, high-quality service delivery and platform management. As a System Administrator, you’ll oversee ITSM management using Jira, administer ServiceNow on AWS, and lead continuous improvement initiatives to enhance service performance.

Salary & Benefits

• Salary: £40,000 – £50,000 (dependent on experience)
• Healthcare: Private healthcare
• Leave: Unlimited holiday policy
• Career Development: In-house training, accessible during work hours
• Pension: Auto-enrolment pension scheme
• Work Culture: High-performance environment with social events
• On-site Perks: Lounge area, bar, plus complimentary cake and fruit
• Referral Programs: Staff and customer referral schemes

Key Responsibilities

• Lead the Service Desk team to deliver top-quality support, utilizing Jira ITSM for managing incidents, requests, and problem records.
• Oversee ServiceNow platform operations on AWS, ensuring compliance, security, and stability.
• Maintain configuration and asset management accuracy in the ServiceNow CMDB.
• Implement and monitor business continuity and incident response plans with AWS CloudTrail and CloudWatch.
• Customize ITSM processes in Jira and ServiceNow to align with MOD standards and ITIL best practices.
• Collaborate with DevOps and SOC teams on service improvement initiatives.
• Engage with MOD stakeholders, vendors, and SOC partners to ensure secure, compliant environments.

Essential Skills & Experience

• Jira ITSM Proficiency: Skilled in managing incidents and problem records, with a focus on SLA compliance.
• ServiceNow Expertise: Workflow management and application configuration in AWS-hosted environments.
• AWS Monitoring: Proficient in AWS CloudTrail and CloudWatch for platform health and security audits.
• Configuration Management: Knowledgeable in ServiceNow CMDB.
• Leadership: Effective leadership and collaboration abilities.
• ITIL Certification: ITIL v3/v4, focused on Incident and Service Management.
• MOD Framework Knowledge: Familiar with MOD’s SIAM and Defence Service Management frameworks.
• AWS IAM and RDS: Experience with AWS IAM and RDS (e.g., MariaDB).
• Security Optimization: Understanding of NGINX for secure traffic routing.

Be part of a dynamic, market-leading team committed to high-quality service and development. Apply now to make a meaningful impact!

Contact GTS to apply or learn more about this exciting opportunity.