IT Support Jobs

IT support jobs are essential in the UK’s industries. In 2021, around 940 thousand people were employed in this field. The tech industry in the UK has grown by an impressive 40% in just two years! IT support is a crucial part of this growth. If you enjoy solving problems and love technology, a career in IT support could be perfect for you.

Whether you’re starting your career or thinking about switching paths, this blog will provide valuable information and guidance to help you succeed in the exciting world of IT support jobs.

IT support jobs people working with clients

What are the Key Responsibilities of IT Support Professionals?

Our world is moving quickly in this digital age. Businesses depend on technology to run smoothly and stay ahead. That’s why IT support professionals are so important. IT support jobs cover many tasks, such as:

1. Technical Troubleshooting and Issue Resolution

As an IT support specialist, your job is to assist users when they have tech problems. It’s your duty to find and fix issues fast, and then explain the solutions to users helpfully and professionally. It’s all about solving problems and helping people with their tech needs!

2. Help Desk Support

In IT support jobs, one important task is providing help desk support. You’ll help users with their tech concerns and questions, giving them quick and effective solutions. To do this, you’ll need to be great at solving problems, communicating well, and always putting the user first.

3. System Maintenance and Upgrades

As an IT support specialist, your job is to keep computer systems running smoothly. You’ll do this through regular maintenance and upgrades. With your expertise, you’ll install software updates and make hardware improvements to make things work better and help people get things done faster.

4. User Training and Education

In IT support jobs, you’ll also help people learn how to use new software and systems. You’ll do this by giving training sessions, making educational materials, and offering technical support. The goal is to help users become more skilled and confident in doing their work easily and efficiently.

5. Continuous Improvement and Innovation

As an IT support specialist, your job is to always make things better. You’ll always be looking for new ways to improve systems and processes. By staying updated with the latest technology, you’ll find ways to make IT support more efficient and valuable for companies.

What are the Benefits of IT Support Jobs?

1. Constant Learning and Skill Development

IT support jobs are amazing because you get to learn new things all the time. You can stay updated with the latest technology trends and develop great skills. The field is always changing, so you’ll never get bored. You’ll become super knowledgeable and adaptable in this fast-paced industry.

2. Career Opportunities and Growth

IT support jobs open up lots of different career paths for you to explore. You can start at entry-level positions and work your way up to specialized roles. There are opportunities in various industries. As you gain experience and certifications, you can even become a manager or leader. It’s a field that offers a diverse and exciting career journey with plenty of room to grow.

3. Competitive Salaries and Benefits

IT support jobs pay well and offer great benefits. Employers know how important skilled IT support professionals are, so they offer good salaries. You may also get benefits like health insurance, retirement plans, and money to help you learn and grow in your career.

4. High Demand and Job Stability

IT support professionals are in high demand right now. Almost every organization relies on technology, and when problems happen, IT support pros are the heroes who fix them. Companies will always need qualified people to take care of their technology, so the jobs are very stable and secure.

5. Ability to Work Remotely

One awesome advantage of IT support jobs many enjoy most is the ability to work remotely. This means you can do your job from anywhere, like your home or a coffee shop. It gives you more flexibility and freedom in how you work, and you can avoid long commutes to an office.

Challenges of IT Support Jobs and Dealing With Them

1. High Pressure and Stressful Situations.

IT support jobs can be demanding, especially during critical situations where quick problem-solving is needed. But, remaining calm and focused, taking breaks, and seeking support can help manage stress.

2. Continuous Technological Advancements

The fast-paced nature of IT support requires staying updated with new technologies. Embracing learning opportunities, exploring online resources, and seeking guidance from mentors can keep you ahead.

3. Dealing with Difficult Users or Clients

Interacting with challenging users or clients can be frustrating. Patience, active listening, and clear communication skills are essential. Remember to approach each situation with empathy and professionalism.

4. Working Outside Regular Hours

IT support may require working beyond regular hours. Balancing personal time, setting boundaries, and practising self-care can help maintain a healthy work-life balance.

How to Start a Career in IT Support

1. Education and Training

Start by pursuing relevant education and training, such as a degree or certifications in IT-related fields. This provides a solid foundation of knowledge and demonstrates a commitment to the field.

2. Gaining Practical Experience

Hands-on experience is important in the IT support field. It enhances skills and showcases your abilities to potential employers. You can gain experience through internships, volunteer work, or personal projects.

3. Build a Professional Network

Network with professionals in the industry by attending events, and joining online communities. Building a strong network can provide valuable guidance, job leads, and growth opportunities. It’s also a way you can get yourself a mentor.

4. Develop Technical and Soft Skills

To start a career in IT support, it’s crucial to develop both technical and soft skills. Technical skills involve learning about computer systems, networks, and troubleshooting. Soft skills like communication, problem-solving, and teamwork are equally important for success in this field. Take online courses and engage in projects to enhance these skills.

5. Seek Entry-Level IT Support Positions

Start your career by seeking entry-level IT support positions. These roles offer valuable on-the-job training, exposure to real-world scenarios, and opportunities for advancement in the field of IT support jobs.

You can read more about the IT Support career path here.

Salary and Job Outlook for IT Support Jobs

IT support jobs are in high demand because businesses depend on technology for their everyday tasks. The good news is that IT support professionals have promising salaries and job prospects.

In the United Kingdom, the average yearly salary for IT support specialists is around £31,963, but it can change based on factors like where you work, your experience level, and the type of work you do.

Since technology keeps advancing, there will always be a need for skilled IT support professionals. It’s great because you can work in various industries that rely on IT support services. So, there are plenty of job options for you to explore in different fields.

Future Trends on IT Support Jobs

1. Artificial Intelligence and Automation:

Guess what? Automation and artificial intelligence (AI) are making a big impact on IT support jobs. With them, you can do repetitive tasks and solve common problems automatically. Now, IT support pros have more time to tackle tricky issues and give personalized support. It’s making the job even more exciting and helpful.

2. Cloud Computing and Virtualization:

These two are also changing the game for IT support jobs. As more businesses use these technologies, IT support professionals will play a crucial role in managing and supporting cloud-based systems. You’ll need to be experts in making everything work smoothly and solving any challenges that come up. It’s an exciting field to be in!

3. Cybersecurity and Data Privacy

In the digital world, cybersecurity is super important. And IT support professionals are the defenders of data privacy. As cyber threats change, they’ll be there to make sure strong security measures are in place. It is important you know about security frameworks, incident response, and how to protect data.

4. Remote and Distributed Workforce

As more people work from different places, IT support jobs will change too. Professionals will need to help employees in different locations, making sure they can connect, collaborate, and access what they need remotely. It’s all about adapting and solving tech challenges to keep everyone working smoothly.


IT support jobs are super important for businesses today! They keep everything running smoothly and help people feel confident using technology. IT support professionals are tech experts who love solving problems and helping others. By choosing this career, you can make a real difference. You’ll help companies grow and have an exciting tech career.

We have the perfect IT Support job for you!

Are you interested in IT support jobs? GTS have some fantastic opportunities, you can view our latest jobs on our pages job. If you would like to talk to one of our friendly team about kick starting your career, please contact us today

Looking to kickstart your career in IT support? Jooble offers a thriving job market for junior IT support professionals, and there are numerous opportunities waiting for you. To explore the latest openings in the field, check out our job listings:

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