SC cleared Out of hours Call centre
4152l
£19-£23 p/h
ASAP
Customer Services
Contract
Peterborough
Call centre job Peterborough for a SC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger- 1st line Support.
Office based in Hampton, Peterborough.
Our client is looking for SC cleared Call Centre / Customer Service/ Service Desk Analysts
The role is an initial 3-month contract with the progression of extensions of the contract and in the long term the client wants to take everyone permanent
You will ideally have a minimum of 6 months to 1-year experience working on a ticketed IT service desk in a level 1 role but this is not essential.
Applicants must hold current SC clearance.
Shifts – 10.5 paid hours 20:00 to 08:00. 4 nights on and 4 nights off.
Answer incoming contacts from customers and accurately log incidents to ensure all relevant data is captured whilst logging the incident. Provide a single point of contact to our customers and ensure that you fully manage incidents through to resolution.
1st Line Support of Wintel / Retail and Hardware related incidents.
Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
Proactively keeping Customers informed on incident or request status and progress.
Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
Resolve >60% of incidents logged as a First Time Fix
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We have a great call centre job Peterborough. If you have the above skills or looking to get into a good company where you can progress your career in IT and are SC cleared please apply now.
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