Jobs

SC cleared Call centre

Job Ref No

4152l

Salary

£19-£23 p/h

Start Date

22/04/2022

Subtitle

Customer Services

Contract

Full Time

Location

Peterborough

Call centre job Peterborough

Call Centre

 

 

 

 

 

Call centre job Peterborough for a SC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger- 1st line Support.

Office based in Hampton, Peterborough.

Our client are looking for sc cleared Call Centre / Customer Service/ Service Desk Analysts

The role is an initial 3 month contract with progression of extensions of contract and in the long term the client want to take everyone permanent

You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.
Applicants must hold current sc clearance.

Shifts – 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

• 1st Line Support of Wintel / Retail and Hardware related incidents.
• Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
• Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
• Proactively keeping Customers informed on incident or request status and progress.
• Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
• Resolve >60% of incidents logged as a First Time Fix

We have a great call centre job Peterborough. If you have the above skills or looking to get into a good company where you can progress your career in IT and are sc cleared please apply now!

Global Technology Solutions are always receiving new opportunities for both permanent and contract IT jobs.  To stay up to date with new job opportunities, please register with GTS now

Back to Jobs