Desktop Support Engineer III 5524
£28,290 + on-call shift allowance
Desktop Support Engineer
If you are looking for Desktop Support Engineer roles, GTS has some great opportunities. This job is for a Desktop Support Engineer III. This position is located in Rhymney, Wales. The salary is £28,290 plus an on-call shift allowance.
This is a full-time position, working 37.5 hours per week, Monday to Friday from 07:30 to 16:00 or 09:30 to 18:00. This role also requires you to be part of an out-of hours on-call rota.
Deal directly with clients in a friendly and highly confident manner
Troubleshoot known and unknown hardware and software issues related to desktop, laptops, workstations, peripherals, and associated accessories
Provide VIP support
Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams
Support a 1 in 2 on-call rota for the site for any out of hours incidents.
Firstly, knowledge of current and past Microsoft windows operating systems
Secondly, working knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
Likewise, experience in Windows imaging techniques (Network & Local)
Also, Microsoft Active Directory & Azure Active Directory knowledge
Experience with using remote desktop support tools
Most importantly, excellent interpersonal and communication skills
Likewise, must be able to work independently and part of a team
Experience and technical knowledge of IT, PC’s / peripherals, and their architecture
Experience with break fix, IMACs and small project works
Working experience with Ticket Management
Firstly, flexible benefits including, private medial and health insurance, basic cover paid by employer
Secondly, free eye test vouchers and Company pension scheme
Also, income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Also, option to purchase / sell additional holiday
Furthermore, Life insurance
Finally, employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support
If you have the skills outlined, why not apply online today.
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