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1st Line Service Desk Analyst – 5158

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Service Desk Analyst





Jobs in Wednesbury

If you are looking at jobs in Wednesbury, this could be the perfect role for you.  GTS are looking for a 1st Line Service Desk Analyst

This is a permanent role and is located in Wednesbury. The role offers the potential for flexibility or hybrid working after full training. The salary is between 23k and 30k.

The hours are split between 2 shifts of 7:00-15:30 or 8:30-17:00. This will alternate between the two. The ideal candidate will provide world class technical IT Support to our varied 1400 users across the UK.

Spread across three major brands, you will support industry leading businesses in the pursuit of achieving their primary goals. This technical role will help them maintain systems access covering a range of technologies, solutions, hardware and applications.
You will join a collaborative team in a fast paced and exciting environment.

Main Purpose of Job

Firstly, maintain general user workspace devices, systems and access

Secondly, support MS Windows based environments (competent in Active Directory, Microsoft Exchange, O365 and networking technologies such as switches, routers, CAT5e/CAT6 cabling, DNS, DHCP)

Likewise, support mobile computing devices (laptops, iPads, Phones, tablets, ePods)

Furthermore, first line support of corporate ERP solution

Also, have involvement in installations, rollouts and upgrades

Potential participation in projects

Desired skills and experience will consist of:

Certifications such as:- ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas

Service Now experience

Working in a business to business environment

Lastly, demonstrable experience working in an enterprise level Service Desk environment in line with ITIL best practice

Personal Attributes

Firstly, be passionate about IT and delivering the highest level of service.
Secondly, must have effective communicator who enjoys keeping colleagues and customers informed, giving confidence their issue will be resolved.
Also, hold yourself to the highest standards of service.
You will take ownership of problems and see them through to full resolution to the customers delight. You will keep yourself up to date with current technology trends and enjoy getting into the detail.

The purpose of the role is to respond effectively to incidents and requests restoring service or fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders.

Other jobs in Wednesbury

IT Field Engineer 5475
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5475 view and apply for this IT Field Engineer here 

2nd line Service Desk Analyst 5456
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Salary £25 k – £35k

5456 view and apply for this role here

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