1st Line Service Desk Analyst – Junior 5158
£20,000 - £24,000
Service Desk Analyst
If you are looking at jobs in Wednesbury, this could be the perfect role for you. GTS are looking for a 1st Line Service Desk Analyst – Junior but entry level candidates will be considered.
This is a permanent role and is located in Wednesbury. The role offers the potential for flexibility or hybrid working after full training
The hours are split between 2 shifts of 7:00-15:30 or 8:30-17:00. This will alternate between the two. The ideal candidate will provide world class technical IT Support to our varied 1400 users across the UK.
Spread across three major brands, you will support industry leading businesses in the pursuit of achieving their primary goals. This technical role will help them maintain systems access covering a range of technologies, solutions, hardware and applications.
You will join a collaborative team in a fast paced and exciting environment.
Firstly, maintain general user workspace devices, systems and access
Secondly, support MS Windows based environments (competent in Active Directory, Microsoft Exchange, O365 and networking technologies such as switches, routers, CAT5e/CAT6 cabling, DNS, DHCP)
Likewise, support mobile computing devices (laptops, iPads, Phones, tablets, ePods)
Furthermore, first line support of corporate ERP solution
Also, have involvement in installations, rollouts and upgrades
Potential participation in projects
Certifications such as:- ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas
Service Now experience
Working in a business to business environment
Lastly, demonstrable experience working in an enterprise level Service Desk environment in line with ITIL best practice
Firstly, be passionate about IT and delivering the highest level of service.
Secondly, must have effective communicator who enjoys keeping colleagues and customers informed, giving confidence their issue will be resolved.
Also, hold yourself to the highest standards of service.
You will take ownership of problems and see them through to full resolution to the customers delight. You will keep yourself up to date with current technology trends and enjoy getting into the detail.
The purpose of the role is to respond effectively to incidents and requests restoring service or fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders.
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