Service Design Jobs

Service Design Jobs: Remote SC cleared Service Design Architect.
The salary is £70,000.
Working hours are 9.00 to 17.30 with 1 hour lunch, 37.5 Hrs per week.

You must be a British national to apply for this role. This is due to the nature of the client and the clearances required.

Holding SC or DV clearance is a bonus, candidates eligible to go through the clearance will also be considered.

Apply for Service Design Jobs today.

Role Overview:

The Service Design Architect is responsible for the design and development of the service management and delivery solution. This is to support the delivery of new and changed services along with ensuring that the Service Catalogue is maintained where services are amended. The Service Architect role will align with the technical design output developed by the Chief Technology Office (CTO) and work closely with the account specific CTO during the Service Design phase of the solution.

DETAILED JOB DESCRIPTION:

Discipline Areas:
Firstly, you will be required to take a lead in the development of the support model for any specific account that may be assigned.
The role will be pro-active and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme.
You will support other architects in the definition and management of interfaces, and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model.
Also, the role will be instrumental in fostering and maintaining good working relationships, in particular with Service Operations supporting the services.
Finally, you will be required to represent services in continuous improvement, organisational design and internal informal benchmarking.

Responsibilities:

Firstly, produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.
Liaise with programme management, service line and customer to assure delivery of quality service products on time and to budget.
Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
Also, plan for Service Operations, tooling, skills and volumes.
Collect and align existing process artefacts and contribute to the development of a Service Architecture Framework.
Interact with other Service discipline and line teams to ensure architectural conformance to process model and standards.
Create support models to support solution development.
Finally, identify and foster common service delivery patterns and common sub-processes.

Key Skills:

Firstly, strong customer management and interpersonal skills and in-depth knowledge of the service design area.
The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.
Also, the ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Architect must have:
Firstly, detailed knowledge of service delivery concepts and techniques.
A strong operational understanding of service supply chains.
Experience in service design for major IT systems.
The ability to write coherent, concise, and readable technical documentation.
Finally, SC clearance, as a minimum.

Key Responsibilities:

Firstly, the Service Architect will be responsible for all aspects of service design, ensuring that current live solutions meet requirements.
Service coherence and consistency.
Maintaining the Service Catalogue for new or amended services identified in the contract.
Finally, have the required Qualifications and Skills.

Essential:

Firstly, client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives.
Detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains.
Experience in service architecture and design for major IT systems.
Also, self-motivating, objective setting, and strong leadership skills.
Negotiating, and bringing consensus, with previous experience in running workshops.
Team development and motivational skills.
Finally, written communications – clear technical writing and presentation.

DESIRABLE SKILLS/QUALIFICATIONS:
ITIL version 3.
Experience in modelling techniques and tools – process, applications, data and technology.

So if you are looking for Service Design Jobs and for your next exciting opportunity please apply today!

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Also, find out more about the skills you need to switch to an IT job. Take a look at our blog about making the switch to an IT Career.