GTS Peterborough Jobs

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GTS Peterborough jobs has a great role for a SC cleared Service Desk Analys. The Peterborough Role is for a Service Desk Analyst – 1st line

Holding SC Clearance for this role is a requirement.

Shift available from 7am to 8pm Monday to Sunday (7.5hrs in that timeframe) working 5 days on and 2 days off.

Contracts is for 3 months but extension or a permanent role may be offered.

A SNAPSHOT OF WHAT YOU WILL BE DOING:

Firstly, you will be answering call from customers and logging incidents ensuring all relevant data is captured. Also, you will be a single point of contact to our customers and ensure incidents are managed through to resolution.
1st Line Support of Wintel / Retail as well as Hardware-related incidents.
You will be updating incidents logged on the Incident Management system and provide end-users with a technical solution within Service Level Agreements.
Keep customers updated on incidents.
Additionally, escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
Act as a role model for technical competence, helpfulness, facilitation of learning, and teamwork.
Lastly, you will be contributing to team meetings.

IDEALLY, WE ARE LOOKING FOR THE BELOW SKILLS & EXPERIENCE:

Firstly, good knowledge of IT platforms, equipment, and applications.
Must have good customer service skills.
6 months of experience in a similar environment.
Finally, industry-recognized qualifications in relevant area are desirable (i.e. MCP).

If you are looking for Peterborough jobs or have the above skills and experience, please apply now!

Global Technology Solutions are always receiving new opportunities for both permanent and contract IT jobs.  To stay up to date with new job opportunities, please register with GTS now

 

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